Archive · 18 Jul 2026
mySociety CEO Discusses Civic Tech Challenges and Successes
Louise Crow, the CEO of mySociety, a UK-based civic tech charity, talked about the work her organization does to help people participate in democracy.
mySociety creates tools like FixMyStreet, which helps people report problems in their neighborhoods, and WhatDoTheyKnow, which helps people ask for information from the government.
These tools are used by millions of people every year and have inspired similar projects in many countries.
Louise also discussed the challenges of building and funding civic tech projects, the importance of understanding local contexts, and the slow adoption of civic tech by governments.
She mentioned successful projects like Polis and Ushahidi, and the potential of AI in civic tech for analyzing large amounts of text.
She also highlighted the need for broader societal recognition of the value of civic tech as a public good.
mySociety uses digital services and data to remove barriers to democratic participation.
Their tools, like FixMyStreet and WhatDoTheyKnow, are models in global civic tech.
Louise Crow discussed the challenges of building and funding civic tech projects.
Successful civic tech projects include Polis and Ushahidi, which adapt to local contexts.
AI has potential in civic tech for analyzing and clustering text data.
- Who
- Louise Crow, CEO of mySociety
- What
- Discussion on civic tech challenges, successes, and future trends
- When
- During an interview with indianexpress.com
- Where
- UK-based civic tech charity
- Why
- To share insights on mySociety's work and the broader civic tech landscape
Optimistic View
Realistic View
Civic Tech Impact
Optimistic View
Civic tech can empower people and enhance democratic participation.
Realistic View
Technology alone cannot bring about significant change; other enabling conditions are needed.
Government Adoption
Optimistic View
Governments should adopt civic tech to improve participation and decision-making.
Realistic View
Governments are slow to change and may not see participation as a core function.
- Organization
- mySociety
- CEO
- Louise Crow
- Founded
- More than 20 years ago
- Key Products
- FixMyStreet, WhatDoTheyKnow, TheyWorkForYou, WriteToThem
- Global Reach
- 87 countries
- Funding Challenge
- Sustainable funding for civic infrastructure
- AI Application
- Text analysis, clustering, and understanding