Archive · 22 Aug 2025
Consumer Helpline Handles Refunds and Grievances in July 2025
Imagine a phone line helping people with problems with companies, like online shops.
This helpline, the National Consumer Helpline, gave back about 2.72 crore rupees in July 2025.
They solved over 7,000 complaints from 27 different areas.
E-commerce had the most issues.
The helpline is getting better, with more people calling and using apps like WhatsApp.
They work with companies to solve problems quickly and protect consumers.
National Consumer Helpline facilitated ₹2.72 crore in refunds in July 2025.
The helpline addressed 7,256 consumer grievances across 27 sectors.
E-commerce sector had the most refund-related grievances, with ₹1.34 crore in refunds from 3,594 cases.
Travel & Tourism sector accounted for ₹31 lakh in refunds.
Call volumes have increased more than tenfold since December 2015.
- Who
- The National Consumer Helpline (NCH) and consumers with grievances.
- What
- The National Consumer Helpline facilitated refunds and addressed consumer grievances.
- When
- July 2025 was the timeframe for the reported data.
- Where
- India
- Why
- To safeguard consumer rights and promote fair trade practices.
- Refunds Facilitated
- ₹2.72 crore
- Grievances Addressed
- 7,256
- Sectors Covered
- 27
- Highest Refund Sector
- E-commerce (₹1.34 crore)
- E-commerce Cases
- 3,594
- Travel and Tourism Refunds
- ₹31 lakh
- Call Volume Increase
- More than tenfold since December 2015
- WhatsApp Registration Growth
- 3% in March 2023 to 20% in March 2025
