Archive · 27 Jul 2026
Consumer Commission Orders Whirlpool to Pay Rs 48,450 for Defective AC
A senior citizen in Punjab bought a Whirlpool air conditioner that started having problems just nine days after purchase.
Despite multiple repairs, the issues kept coming back.
The consumer commission ordered Whirlpool to refund the purchase price, pay compensation for mental agony, and cover litigation costs.
This case shows that consumers can seek refunds or replacements if a product keeps breaking down during its warranty period.
A 68-year-old ex-serviceman bought a Whirlpool air conditioner that malfunctioned nine days after purchase.
The air conditioner had recurring cooling and auto-cut problems despite multiple repair attempts.
The consumer commission ordered Whirlpool to refund Rs 33,450 and pay additional compensation.
Whirlpool was held liable for deficiency in service and unfair trade practice.
The commission dismissed the complaint against the authorized dealer and service center.
- Who
- Pardeep Kumar, a 68-year-old ex-serviceman
- What
- A consumer complaint against Whirlpool for a defective air conditioner
- When
- The complaint was filed in May 2024, and the decision was made on July 14
- Where
- Amritsar District Consumer Disputes Redressal Commission, Punjab
- Why
- The air conditioner had recurring defects that Whirlpool failed to rectify
Consumer's Perspective
Whirlpool's Perspective
Product Defect
Consumer's Perspective
The air conditioner had inherent manufacturing defects that caused recurring issues.
Whirlpool's Perspective
Whirlpool did not contest the complaint, so their perspective is not explicitly stated.
Service and Warranty
Consumer's Perspective
Whirlpool failed to rectify the defects despite multiple repair attempts during the warranty period.
Whirlpool's Perspective
The authorized service center attempted repairs, but the primary responsibility lies with the manufacturer.
- Complainant
- Pardeep Kumar
- Product Purchased
- Whirlpool 1.5-ton split air conditioner
- Purchase Date
- May 16, 2024
- Purchase Price
- Rs 33,450
- Commission Decision Date
- July 14
- Compensation Amount
- Rs 48,450
- Compensation Breakdown
- Refund of Rs 33,450, Rs 10,000 for mental agony, Rs 5,000 for litigation costs
- Compliance Period
- 45 days