Archive · 30 Dec 2025
Walmart Faces Major Outage on December 30
On December 30, 2023, Walmart's website and mobile app had a big problem that stopped many people from shopping online.
More than 6,400 people reported issues, mostly with the app.
This made it hard for people to buy groceries, electronics, and other things they needed.
The problem also affected delivery services and entertainment features on Walmart's platforms.
Many customers were frustrated because they were trying to get ready for New Year's Eve and take advantage of sales.
The outage showed how Walmart's different services are connected and how a problem in one area can cause issues in others.
Walmart's website and mobile app experienced a major outage on December 30, 2023, affecting thousands of customers nationwide.
Over 6,400 complaints were reported, with 72% related to the mobile app and 25% to the main website.
The outage disrupted online shopping, delivery services, and entertainment features, including grocery pickup and account access.
More than 3,000 delivery drivers reported issues, leading to delayed or halted deliveries.
The timing of the outage added to customer frustration during a busy post-holiday shopping period.
- Who
- Walmart customers and delivery drivers
- What
- Major outage on Walmart.com and mobile app
- When
- December 30, 2023, throughout the day
- Where
- United States
- Why
- Technical issues causing service disruptions
Customers
Walmart
Impact of Outage
Customers
Customers experienced significant disruptions in shopping, delivery, and entertainment services.
Walmart
Walmart's integrated platforms were interconnected, leading to widespread issues.
- Date
- December 30, 2023
- Reported Issues
- Mobile app (72%), Website (25%)
- Total Complaints
- 6,400
- Report Source
- Downdetector
- Time of Report
- Throughout the day, peaking in late afternoon
- Affected Services
- Online shopping, delivery, entertainment, grocery pickup, account access, checkout
- Delivery Drivers Affected
- 3,000
