Archive · 26 Jul 2025
Air India CEO Calls for Openness Amid Safety Scrutiny, High Customer Feedback
Air India is under pressure from regulators after some accidents.
The head of Air India wants everyone to work together to improve safety.
The airline is checking its planes and changing how it operates.
They are making it easier to report problems.
Customer feedback is also better.
Air India CEO Campbell Wilson called for open-mindedness following safety scrutiny.
DGCA issued four show cause notices due to operational lapses.
Air India initiated a "safety pause" and inspected its fleets.
The airline is updating SOPs, strengthening compliance, and digitizing records.
Customer feedback has improved, with the Net Promoter Score reaching an all-time high.
- Who
- Air India, its CEO Campbell Wilson, the DGCA and Customers.
- What
- Air India CEO calls for open-mindedness amid safety scrutiny and regulatory notices.
- When
- July 2024, following incidents and ongoing scrutiny.
- Where
- India
- Why
- To improve safety and address operational lapses.
Regulator & Safety Concerns
Air India Management
Safety Standards
Regulator & Safety Concerns
DGCA issued multiple show cause notices due to operational lapses including crew deployment, rest periods, and training.
Air India Management
Air India's CEO has expressed an open stance to these issues and is working to improve systems.
- Net Promoter Score (July)
- +34
- Net Promoter Score (FY23)
- -17
- Show Cause Notices Issued
- 4
- Fleet Inspections Completed
- Boeing 787 and 737
