Archive · 23 Jul 2026
Uber Cuts 10% of Customer Service Staff
Uber, a ride-hailing company, has cut about 10% of its customer service staff.
This is part of their plan to make the company more efficient by using more artificial intelligence (AI) and having a smaller workforce.
They are also asking some employees who work from home to move to specific office locations.
This is not the first time Uber has laid off workers; they also cut about 23% of roles in their people division in June.
Uber is still hiring for over 500 jobs, especially in engineering for their self-driving car programs.
Many big tech companies are also cutting jobs to save money and use more AI.
Uber has reduced 10% of its customer service workforce.
The cuts are part of a broader AI efficiency push and organizational restructuring.
Remote employees in the affected division are required to relocate to hub offices.
This follows a previous round of layoffs in June, affecting 23% of roles in the people division.
Uber continues to hire for over 500 positions, including engineering roles for autonomous mobility and robotaxi programs.
- Who
- Uber Technologies
- What
- Reduced 10% of customer service staff
- When
- Recent, following June layoffs
- Where
- Global, with a focus on community operations division
- Why
- To streamline operations and expand AI use
Uber's AI Efficiency Push
Employee Concerns
AI Integration
Uber's AI Efficiency Push
Uber is streamlining operations and expanding AI use to improve efficiency.
Employee Concerns
Employees may feel uncertain about job security and the impact of AI on their roles.
Remote Work Policy
Uber's AI Efficiency Push
Uber is requiring remote employees to relocate to hub offices for better collaboration.
Employee Concerns
Employees may face challenges with relocation and prefer the flexibility of remote work.
- Company
- Uber Technologies
- Affected Division
- Community Operations (Customer Support)
- Percentage of Workforce Cut
- 10%
- Global Workforce
- Around 34,000 employees
- Recent Layoffs
- 23% of roles in the people division in June
- Current Vacancies
- More than 500, including engineering positions
- Global Tech Layoffs (First 5 Months of 2026)
- Over 1 lakh jobs eliminated
- Layoffs in May 2026
- Nearly 28,900