Archive · 23 Jul 2026

Uber Cuts 10% of Customer Service Staff

Uber Cuts 10% of Customer Service Staff

Uber, a ride-hailing company, has cut about 10% of its customer service staff.

This is part of their plan to make the company more efficient by using more artificial intelligence (AI) and having a smaller workforce.

They are also asking some employees who work from home to move to specific office locations.

This is not the first time Uber has laid off workers; they also cut about 23% of roles in their people division in June.

Uber is still hiring for over 500 jobs, especially in engineering for their self-driving car programs.

Many big tech companies are also cutting jobs to save money and use more AI.

Sources