3 weeks ago
Air India Express delay sparks passenger protest at Kannur airport
On Monday, passengers at an airport in Kannur got very upset.
Their Air India Express plane to Thiruvananthapuram was many hours late.
The plane was late because the aircraft flying from Muscat had a technical problem and had to stay in Muscat.
Some airport workers said a flight to Dubai was also cancelled because of this problem.
However, a person from the airline said no Dubai flight was cancelled.
The passengers shouted at the airline staff because they said nobody gave them warning about the delay.
The airline said passengers were told about the delay ahead of time.
People who could not take the delayed or cancelled flight were offered their money back or a seat on another flight.
Air India Express has not yet given an official answer about what happened.
Passengers protested at Kannur airport on Monday after an Air India Express flight to Thiruvananthapuram was delayed by several hours.
Airport sources said a Kannur–Dubai flight was also cancelled because the aircraft operating the Muscat–Kannur service was grounded in Muscat, but an airline official denied any Dubai cancellation.
Irate passengers shouted at airline personnel, accusing them of failing to provide advance information about the disruption.
An airline official said passengers had been informed about the delay in advance and that the Thiruvananthapuram flight would depart around 1 pm.
Affected passengers were offered a refund or rescheduling, and Air India Express has not yet responded officially to the cancellation issue.
- Who
- Passengers at Kannur airport and Air India Express airline personnel; the aircraft concerned operated the Muscat–Kannur service
- What
- A passenger protest over a delayed Air India Express flight to Thiruvananthapuram and a reportedly cancelled flight to Dubai
- Where
- Kannur airport
- When
- Monday morning
- Why
- The aircraft operating the Muscat–Kannur service was grounded in Muscat due to technical reasons, and passengers said they were not given advance information about the disruption.
Passengers & Airport Sources
Air India Express
Advance notice of disruptions
Passengers & Airport Sources
Protesting passengers accused the airline of failing to provide advance information about the flight delay and cancellation.
Air India Express
An airline official said passengers had been informed about the delay in advance and that those who protested were aware of it.
Cancellation of the Dubai flight
Passengers & Airport Sources
Airport sources claimed an Air India Express flight from Kannur to Dubai was cancelled due to the grounding of the Muscat flight, and passengers protested against it.
Air India Express
An airline official claimed no Air India Express flight to Dubai from Kannur was cancelled as a result of these developments.
Key facts
- Airline
- Air India Express
- Thiruvananthapuram flight (scheduled 7 am)
- Delayed by several hours; due to depart around 1 pm
- Dubai flight (scheduled 9 am)
- Airport sources said cancelled; airline official denied cancellation
- Disruption cause
- Aircraft operating the Muscat–Kannur service grounded in Muscat due to technical reasons
- Passenger complaint
- Failure to provide advance information about the delay and cancellation
- Airline official's response
- Passengers were informed about the delay in advance
- Options for affected passengers
- Refund or rescheduling
- Airline's official response
- Not yet given
Quotes
Air India Express official
Representative of Air India Express explaining the delay
“"Therefore, the flight to Thiruvananthapuram got delayed. The flight from Muscat arrived subsequently and the flight to Thiruvananthapuram will leave shortly."”
deccanchronicle.com
Sources
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