Archive · 3 Oct 2025
Govt. Investigates E-commerce Platforms Over COD Charges
The government is looking into whether online stores are charging extra fees if you pay when you get your order (cash-on-delivery).
The government received complaints about this.
The Minister said this practice is like a trick.
The government is investigating to ensure companies are not being misleading and will take action against unfair practices.
The Consumer Protection Authority is also monitoring online businesses to make sure they are following the rules and passing savings to customers.
Additionally, a coaching center was fined for using misleading ads.
Union Minister Pralhad Joshi announced an investigation into e-commerce platforms.
The investigation focuses on extra charges for cash-on-delivery (COD) options.
The government classifies these charges as 'dark patterns', misleading consumers.
The Department of Consumer Affairs is conducting a detailed investigation.
The government is also monitoring e-commerce for GST compliance.
- Who
- Pralhad Joshi and the Department of Consumer Affairs
- What
- Initiated investigation into e-commerce platforms charging extra for cash-on-delivery.
- When
- Announced Thursday.
- Where
- India
- Why
- To address consumer complaints and ensure fair trade practices.
- Focus
- E-commerce platforms and cash-on-delivery charges
- Government Action
- Investigation into COD charges classified as 'dark patterns'
- Minister
- Pralhad Joshi, Union Consumer Affairs Minister
- Department Action
- Detailed investigation and action for violations
- Platform Compliance
- Monitoring for GST compliance and passing on benefits
- Additional Action
- CCPA imposed penalty on Drishti IAS for misleading ads
Sources
Amazon, Flipkart face scrutiny for making consumers pay extra for choosing cash
Strict action against e-com platforms violating consumer rights: Pralhad Joshi
Pralhad Joshi cracks down on ‘dark patterns’, promises action against E-Commerce platforms charging hidden fees
