Archive · 31 Aug 2026
Hyderabad Woman Tracks Rapido Rider After Laptop Parcel Deviates
Payal Verma sent her laptop through a Rapido parcel service in Hyderabad.
Around 11 pm, she noticed the parcel was moving in the wrong direction.
She booked an Uber to follow the rider’s location.
Her sister and teenage son went with her.
The Uber driver helped her and contacted the police.
Police eventually found the rider near his home in SR Nagar.
Verma said the laptop was recovered.
Rapido said it was sorry and asked for more information to investigate what happened.
Payal Verma said her laptop parcel began moving away from its expected destination around 11 pm in Hyderabad.
She booked an Uber and followed the Rapido rider with her sister and teenage son.
The Uber driver helped communicate with police and encouraged Verma to continue tracking the rider.
Police reportedly located the rider near his residence in SR Nagar and recovered the laptop.
Rapido apologized for the distress and requested ride details to investigate the complaint.
- Who
- Payal Verma, a Rapido parcel rider, an Uber driver, and Hyderabad police were involved.
- What
- A laptop parcel reportedly deviated from its expected route before being recovered by police.
- When
- The incident occurred at around 11 pm; the article does not specify a date.
- Where
- Hyderabad, with the rider reportedly located near his residence in SR Nagar.
- Why
- The reported reason for the route deviation was not established in the article; Rapido said it would investigate.
Customer’s concerns
Rapido’s response
Route deviation
Customer’s concerns
Verma said the laptop parcel stopped moving toward its expected destination and began travelling in the opposite direction, raising concerns about its safety.
Rapido’s response
Rapido said it understood the seriousness of the complaint and would verify the details and investigate after receiving the Ride ID and registered mobile number.
Reason for diversion
Customer’s concerns
People responding to Verma’s post questioned why the rider deviated from the expected route and whether the circumstances had been established.
Rapido’s response
The article does not report an explanation from the rider or a confirmed reason for the diversion.
- Customer
- Payal Verma
- Service involved
- Rapido parcel service
- Approximate time
- Around 11 pm
- Location
- Hyderabad
- Recovery location
- A remote locality near the rider’s residence in SR Nagar
- Assistance
- An Uber driver and police helped track the parcel
- Company response
- Rapido expressed regret and requested the Ride ID and registered mobile number