Archive · 30 Jul 2026
West Bengal Commission Orders E‑commerce Platform Rs 25,000 Compensation
A man in West Bengal ordered groceries from an online store that promised delivery in 10 to 30 minutes.
The deliveries were delayed by over an hour, some orders were cancelled, and the tracking stopped working.
He asked the store and a consumer agency for help, but nothing changed.
The district consumer commission looked at the case and said the store lied about its delivery promise.
It ordered the store to pay the man Rs 20,000, add interest, and give him Rs 5,000 for legal costs, making a total of Rs 25,000.
The store must pay this within 30 days or the man can take legal action.
This shows that online stores must keep their delivery promises or face penalties.
West Bengal district consumer commission found the e‑commerce platform failed to deliver groceries within the advertised 10‑30 minute window.
The court held the platform’s advertising misleading and ordered Rs 20,000 compensation plus 7% interest and Rs 5,000 litigation costs.
Total award of Rs 25,000 must be paid within 30 days, with execution rights if the platform defaults.
The complainant had repeatedly sought redress from the platform’s customer care and CA&FBP mediation, which were ignored.
The ruling stresses e‑commerce firms must honor delivery promises or face liability.
- Who
- West Bengal district consumer commission
- What
- ordered an e‑commerce platform to pay Rs 25,000 for failing to deliver groceries on time
- When
- July 14, 2024
- Where
- West Bengal, India
- Why
- the platform failed to meet its advertised 10‑30 minute delivery window and cancelled orders
- Awarded Compensation
- Rs 20,000
- Interest Rate
- 7% per annum
- Litigation Costs
- Rs 5,000
- Total Award
- Rs 25,000
- Order Date
- July 14, 2024
- Consumer Complaint
- Delayed and cancelled grocery deliveries