Archive · 17 Jun 2025
Lemnisk Launches AI Innovations for Customer Engagement
Imagine a company that helps other businesses understand and talk to their customers better, using smart computer programs (AI).
This company, Lemnisk, just launched new AI tools.
These tools help businesses figure out what customers want and when they want it, by looking at what they do.
They can also understand customer information from different parts of the business all at once, and even listen to phone calls to understand what customers are saying.
All of this helps businesses make sure they're giving each customer the right information at the right time.
The company CEO, Subra Krishnan, said these new features help companies better understand and engage with their customers.
Lemnisk, a marketing technology company, introduced new AI-driven customer engagement features.
The platform now offers real-time, event-driven predictive scoring for customer engagement.
Entity-level identity resolution unifies customer intelligence across business lines.
Voice to CDP integrates contact center recordings for real-time segmentation.
The CDP is now compliant with the Model Context Protocol (MCP) for AI agents.
- Who
- Lemnisk, a customer data platform company.
- What
- Lemnisk introduced AI innovations for customer engagement.
- When
- June 17
- Where
- New Delhi, India
- Why
- To enhance customer engagement through AI-driven marketing.
- Company
- Lemnisk
- Focus
- AI-powered Customer Data Platform
- CEO
- Subra Krishnan
- Key Features
- Real-time predictive scoring, entity-level identity resolution, Voice to CDP, MCP Compliance
- Headquarters
- Bangalore
- Offices
- Singapore, Dubai, Boston