Archive · 11 Dec 2025
IndiGo Cancellations: Crisis Deepens, DGCA Steps In
IndiGo, a big airline in India, has been cancelling and delaying lots of flights.
This has caused big problems for passengers, like having to wait a long time at airports, find new flights, or deal with lost or delayed luggage.
The government has asked IndiGo to reduce the number of flights they operate.
The airline's CEO has been meeting with government officials to talk about the problems.
Some people think the cancellations might have been intentional, and the government might take strict action.
Passengers are not happy and are sharing their frustration on social media.
The government has also set up a special team to watch over IndiGo's flights every day to make sure things get better.
IndiGo's chairman has apologized and said they are working to fix the problems.
IndiGo has cancelled over 4,290 domestic and 64 international flights in the past nine days, causing massive disruptions for passengers.
The DGCA has deployed an eight-member oversight team to IndiGo's corporate office to monitor operations, including fleet strength, crew utilization, and passenger compensation.
IndiGo CEO Pieter Elbers was summoned by the DGCA to provide a detailed briefing on the operational disruptions and submit a comprehensive report.
The Aviation Ministry has ordered IndiGo to reduce its overall operations by 10% to stabilize operations, amounting to 214 fewer flights per day.
Passengers have expressed frustration on social media about the airline's handling of delays and cancellations, including insufficient support and delayed baggage.
- Who
- IndiGo passengers, Airline Pilots' Association of India (ALPA India), IndiGo CEO Pieter Elbers, Union Minister of Civil Aviation Ram Mohan Naidu Kinjarapu, DGCA
- What
- Massive flight cancellations and delays by IndiGo, leading to increased travel insurance claims and passenger disruptions
- When
- Over the past nine days, with significant disruptions in the last few days
- Where
- Across multiple Indian airports, with notable impact in Mumbai, Delhi, and Bengaluru
- Why
- Due to new crew rostering rules increasing rest periods for pilots and staff, leading to crew availability issues, along with other operational challenges
Government and Regulatory Bodies
IndiGo Management
Flight Cancellations and Delays
Government and Regulatory Bodies
The government and DGCA view the cancellations as a result of IndiGo's internal mismanagement, including crew rostering issues and inadequate communication with passengers.
IndiGo Management
IndiGo attributes the disruptions to a combination of factors, including minor technical issues, winter schedule changes, bad weather, network congestion, and the implementation of new crew duty rules (FDTL Phase II).
Regulatory Action
Government and Regulatory Bodies
The government has ordered IndiGo to reduce its flight schedule by 10% and has deployed an oversight team to monitor the airline's operations daily.
IndiGo Management
IndiGo has complied with the government's directives and is working to stabilize its operations, including processing refunds and delivering delayed baggage.
- Number of Flights Cancelled
- 4,290 domestic, 64 international (Dec 1-9)
- Refunds Processed
- ₹900 crore for 8.86 lakh tickets (Dec 1-9), ₹1,158 crore for 12.55 lakh tickets (Nov 21-Dec 3)
- Delayed Bags
- 9,000, with 7,750 delivered, 500 en route, 750 to be cleared within 15 hours
- DGCA Oversight Team Members
- Eight senior Flight Operations Inspectors and two DGCA officers
- IndiGo's Daily Flights
- 1,825 on Tuesday with 525 cancellations, 1,948 targeted on Wednesday with about 400 cancellations
- Flight Reduction Ordered
- 10%, amounting to 214 fewer flights per day
- Passenger Support
- Food, water, accommodation, refunds, and alternate travel arrangements provided
- IndiGo's Market Share
- 65% in India's domestic aviation
Sources
Travellers seek relief for delays, turbulence triggers rise in insurance claims - Telegraph India
IndiGo crisis LIVE Updates: Multiple flight cancellations reported across India as disruption continues
IndiGo flight cancellations may be intentional, alleges Ram Mohan Naidu; hints at firing CEO Pieter Elbers: Report
After IndiGo flight was delayed 9 hours, airline handed out a goodie bag. Internet says: ‘Apology not accepted’
IndiGo Ordered To Cut Flights By 10% As Nationwide Cancellations Top 5,000
'How Can Airlines Charge Rs 40,000': Delhi HC To Centre Over Spike In Airfare During IndiGo Crisis
DGCA deploys oversight team at IndiGo headquarters for daily monitoring of operations
IndiGo crisis: Liberalization is not enough if consumer trust is eroded
ICRA Projects Impact On IndiGo’s Fiscal Results After Nationwide Aviation Crisis Enters Day 9
Rush Hour: HC asks why Centre was helpless on IndiGo crisis, India among most unequal nations & more
After flight delays and cancellations, IndiGo passengers grapple with another crisis — missing luggage
Epitome of patience and calmness’: Amid IndiGo chaos, one traveller found hope in front desk staff
DGCA summons IndiGo CEO tomorrow; forms oversight team
IndiGo says followed flight duty norms, didn’t engineer disruption
'Allegations That Airline Engineered Crisis Untrue': IndiGo Chairman
Rs 1,800 crore blow and counting: IndiGo stares at major revenue hit due to flight chaos
IndiGo sends DGCA revised schedule with reduced winter flights
At least 79 IndiGo flights operational, 13 cancelled: AAI data
From Airbus to bus: Private operators hope to retain travellers as demand rises amid ongoing IndiGo fiasco
DGCA Stations Oversight Team At IndiGo HQ; CEO Summoned As Crisis Deepens
IndiGo cuts Q3 capacity and revenue outlook after DGCA orders 10% schedule reduction
Kolkata flyers face mounting distress as IndiGo baggage woes and delays continue
IndiGo News LIVE: IndiGo CEO to appear at DGCA's office today; Chairman issues apology, blames combination of events
Surprise checks at airport confirms Indigo ops back to normal
DGCA Constitutes Special Oversight Team to Monitor IndiGo Operations Amid Flight Disruptions
Vizag airport restores normalcy in a steady manner
IndiGo Flight Status Today Live Updates: CEO Pieter Elbers to submit ‘full report’ on disruptions and action taken by airline today
IndiGo revises Q3 guidance lower after week-long operational chaos — 4 key highlights investors cannot miss
Indigo cancels nearly 220 flights at 3 major airports
