Archive · 19 Dec 2025
Target app outage frustrates shoppers over missing confirmations
On December 19, 2023, Target's app and website had a big problem.
Thousands of people couldn't place orders or track them.
Some people were charged for their orders but didn't get any confirmation.
Target said they were working to fix the problem.
People were upset because they couldn't see their order history or cancel their orders.
Target's stores were still open for shopping, but the app and website were not working properly.
Some customers wanted a refund because they couldn't use the app.
Target's app and website experienced an outage on December 19, 2023, causing issues for thousands of customers.
Problems included app access, order tracking, online checkout, and missing order confirmations.
Target acknowledged the system issue and stated that teams were working to resolve it.
Customers reported being charged for orders without receiving confirmations or being able to track their purchases.
Frustration spilled onto social media, with customers demanding fixes or refunds due to the app outage.
- Who
- Target customers
- What
- Target app and website outage
- When
- December 19, 2023, starting at 6 a.m. ET
- Where
- Target's digital platforms (app and website)
- Why
- System issue causing disruption in services
- Date of Outage
- December 19, 2023
- Time of Outage
- 6 a.m. ET
- Number of Reports
- Over 8,000
- Issues Reported
- App access, order tracking, online checkout, order confirmations, curbside pickup, returns
- Target's Response
- Acknowledged the issue, teams working on a fix
- Customer Complaints
- Charges without confirmations, missing order history, stalled pickup services