Archive · 27 Jul 2026
Income Tax Grievances: e-Nivaran for ITR, Refund, TDS Issues
The Income Tax Department has a system called e-Nivaran to help people with problems like filing taxes, getting refunds, or issues with TDS.
Both people who are registered on the tax website and those who are not can use this system.
Registered users can log in and submit their complaints directly, while unregistered users need to provide some details and verify their mobile number.
You can track your complaint using a special number given to you after you submit it.
This system helps make sure your tax problems are solved quickly and accurately.
e-Nivaran is the Income Tax Department's grievance redressal system for tax-related issues.
It covers ITR filing, refunds, TDS, PAN, TAN, tax demands, appeals, and rectification requests.
Registered users can submit grievances through their dashboard, while unregistered users must provide details and verify their mobile number.
Grievances are routed to the relevant department for resolution.
Taxpayers can track their grievances using a unique acknowledgement number.
- Who
- Taxpayers with issues related to ITR filing, refunds, TDS, PAN, TAN, tax demands, appeals, rectification requests.
- What
- e-Nivaran is a grievance redressal system for tax-related issues.
- When
- Available 24/7 through the Income Tax Department's e-filing portal.
- Where
- Online through the Income Tax Department's e-filing portal.
- Why
- To provide a platform for taxpayers to lodge and track complaints related to tax services.
Registered Users
Unregistered Users
Access to Grievance System
Registered Users
Registered users can log in to the e-filing portal and access the grievance system directly through their dashboard.
Unregistered Users
Unregistered users must visit the 'Grievances' section under 'Contact Us' and select the option stating they do not have a PAN or TAN.
Verification Process
Registered Users
Registered users do not need to go through an OTP verification process.
Unregistered Users
Unregistered users must provide their name, email address, and mobile number, and complete OTP verification.
- e-Nivaran
- Grievance redressal system on the Income Tax Department's e-filing portal.
- Departments Covered
- e-Filing, CPC-ITR, CPC-TDS, Assessing Officer (AO)
- Grievance Categories
- ITR filing, refunds, TDS, PAN, TAN, tax demands, appeals, rectification requests.
- Tracking Grievances
- Taxpayers can track their grievances using a unique acknowledgement number.
- Supporting Documents
- Optional but can be uploaded to support the grievance.