Archive · 15 Dec 2025
Freshworks Acquires FireHydrant for AI-Powered Incident Management
Freshworks, a big company that makes software, is buying FireHydrant, a smaller company that helps manage problems with technology.
FireHydrant uses smart computer programs to help companies fix issues quickly.
Freshworks wants to combine FireHydrant's technology with its own to make a better system that can prevent problems and make work easier.
FireHydrant was started in 2018 and has big customers like Palo Alto Networks and BP.
The deal is expected to finish in early 2026.
Both companies are excited because they think this will make their products even better and help their customers more.
Freshworks has agreed to acquire FireHydrant, an AI-powered Incident Management software provider.
The acquisition aims to create a unified AI-native ServiceOps platform combining ITOM and ITSM.
FireHydrant's technology will help simplify operations and prevent disruptions using AI.
The deal is expected to close in the first fiscal quarter of 2026, subject to customary conditions.
FireHydrant, founded in 2018, has notable customers including Palo Alto Networks, BP, and Qlik.
- Who
- Freshworks and FireHydrant
- What
- Acquisition of FireHydrant by Freshworks
- When
- Expected to close in the first fiscal quarter of 2026
- Where
- Global
- Why
- To unify AI-native ServiceOps and enhance IT Operations Management (ITOM) and IT Service Management (ITSM)
- Acquirer
- Freshworks
- Acquired Company
- FireHydrant
- Acquisition Focus
- AI-powered Incident Management
- Expected Close Date
- First fiscal quarter of 2026
- FireHydrant Founded
- 2018
- Notable Customers
- Palo Alto Networks, BP, Qlik