Archive · 21 Jul 2026
Cars24 Transforms into AI-First Used Car Platform
Cars24, a company that helps people buy and sell used cars, is using a lot of artificial intelligence (AI) to make things faster and better.
AI is now doing many tasks that people used to do, like checking cars, talking to customers, and even helping with loans.
The company has also changed how it works by removing traditional job titles and making everyone focus on solving problems.
Almost all employees use AI every week, and it's helping the company save time and money.
AI is now a big part of how Cars24 runs its business, from talking to customers to checking cars and handling documents.
Cars24 processed over 1.1 trillion AI tokens in Q1 FY27, tripling AI consumption over the past two quarters.
AI now accounts for 8.88% of the company's annual corporate employee salary bill.
Cars24 has eliminated traditional job titles and grades, adopting a new operating philosophy called Flatland.
95% of employees use AI weekly, and 85% use it daily, including non-technical teams.
AI-led systems conducted 80% of vehicle inspections and 65% of loan disbursals during the quarter.
- Who
- Cars24, a used car platform in India
- What
- Transformation into an AI-first company
- When
- April-June 2026 (Q1 FY27)
- Where
- India
- Why
- To improve efficiency, reduce costs, and enhance customer experience through AI-driven processes
Pro-AI Transformation
Traditional Workflow Advocates
Efficiency vs. Human Touch
Pro-AI Transformation
AI significantly improves efficiency and productivity across various tasks, reducing manual workload and increasing operational speed.
Traditional Workflow Advocates
Traditional workflows value human interaction and personal touch, which can be lost with AI-driven processes.
Cost Savings vs. Job Security
Pro-AI Transformation
AI reduces costs and operational expenses, making the business more competitive and scalable.
Traditional Workflow Advocates
AI adoption may lead to job losses and reduced job security for employees who are replaced by automated systems.
- AI Tokens Processed
- 1.1 trillion in Q1 FY27
- AI Token Spend
- 8.88% of annual corporate employee salary bill
- AI Adoption
- 95% of employees use AI weekly, 85% daily
- AI-Assisted Code
- 89% of production code
- AI-Led Inspections
- 80% of vehicle inspections
- AI-Led Loan Disbursals
- 65% of loan disbursals
- Document AI Processing
- 8.5 lakh documents processed
- Agentic AI Workflows
- 5.71 million automated workflows