Archive · 25 Oct 2025
Kolkata Metro's Cashless Plan Faces Commuter Concerns
The Kolkata Metro wants to make it easier to pay for rides by switching to digital payments like apps and smart cards.
This means fewer people would use cash at ticket counters.
Some people, like older adults and those without easy access to smartphones or the internet, are worried about this change.
They are concerned it might be difficult to use the new payment methods or that they may not be secure.
The metro authorities have announced the plan, but some passengers have expressed concerns.
Kolkata Metro plans to implement cashless fare payment.
The initiative aims to reduce queues at ticket counters.
The move aligns with India's broader push towards digital payments.
Many senior citizens and low-income commuters have expressed concerns.
Concerns include the digital divide, ease of use, and security of digital payments.
- Who
- Kolkata Metro authorities and commuters
- What
- Implementation of cashless fare payment
- When
- Announced on Kolkata Metro's Foundation Day
- Where
- Kolkata, India
- Why
- To reduce queues and digitalize services
Concerns of Cash Users
Benefits of Cashless
Ease of Use and Access
Concerns of Cash Users
Elderly and low-income commuters may lack the tech skills or access to the internet/smartphones to use digital payment methods. They may struggle with remembering pins and passwords, or relying on others for assistance.
Benefits of Cashless
Not explicitly stated in the article.
Security and Convenience
Concerns of Cash Users
Cash users prefer cash transactions, citing concerns of being duped or sending money to the wrong accounts.
Benefits of Cashless
Not explicitly stated in the article.
- Initiative
- Cashless Fare Payment
- Goal
- Reduce ticket counter queues
- Target Users
- All Kolkata Metro Commuters
- Concerns
- Digital access & user-friendliness