Archive · 19 Jun 2025
Sa-Dhan Launches Grievance Redressal for Microfinance Sector
Sa-Dhan, a group that helps microfinance companies, created a new way for people to complain if they have problems.
They launched a toll-free number and a guide to help companies solve these problems.
This happened at a meeting in Bengaluru where leaders talked about how to make microfinance better.
The goal is to make sure people using these services feel heard and supported.
The new helpline will help people get their problems solved more easily and will be available in multiple languages.
Sa-Dhan, a microfinance SRO, launched a toll-free number to improve grievance redressal.
The launch occurred during a national conclave in Bengaluru focused on microfinance.
The event also introduced a Client Grievance Redressal Mechanism (CGRM) manual.
The CGRM manual aims to help smaller MFIs build effective internal systems.
The toll-free helpline is a second-level platform and will expand to multiple languages.
- Who
- Sa-Dhan, an SRO for the microfinance sector.
- What
- Sa-Dhan launched a toll-free number and CGRM manual for microfinance client grievance redressal.
- When
- The launch occurred at a national conclave.
- Where
- Bengaluru, India.
- Why
- To improve transparency, client trust, and institutional accountability in microfinance.
- Organization
- Sa-Dhan
- Type
- RBI-recognized Self-Regulatory Organisation (SRO)
- Event
- National conclave in Bengaluru
- Key initiative
- Toll-free grievance redressal number and CGRM manual
- CGRM Focus
- Smaller MFIs
- Languages
- Hindi and English (expanding to 10 regional languages)