Archive · 9 Nov 2025
USAA Online Banking Suffers Widespread Outage, Customers Report Issues
Imagine your bank's website and app suddenly stopped working.
That's what happened to people who use USAA.
On Saturday, many customers couldn't log in to see their money or do important things like pay bills or send money to friends.
Over 200 people told a website that tracks these problems that they were having trouble.
It seemed to happen all over the country around late afternoon.
Some people even heard from USAA representatives that all the computer systems were down.
USAA didn't say why it happened or when it would be fixed.
USAA customers reported widespread online banking issues on Saturday.
More than 200 users reported problems with accessing accounts, transferring funds, and paying bills.
Issues began around 17:55 ET and affected users across the United States.
Customers experienced problems with deposits not showing, mobile deposits, Zelle, and transfers.
USAA had not issued an official statement regarding the cause or expected restoration time as of late Saturday.
- Who
- USAA customers
- What
- Experienced widespread online banking issues and an outage
- When
- On Saturday, starting around 17:55 ET
- Where
- Across the United States
- Why
- The cause of the outage is unknown as USAA had not issued an official statement.
- Company
- USAA (United Services Automobile Association)
- Issue
- Online Banking Outage
- Reported Problems
- Unable to access accounts, transfer funds, pay bills, login issues, deposits not showing, mobile deposit, Zelle, and transfers not working.
- Number of Reports
- Over 200 users on Downdetector
- Start Time
- Around 17:55 ET on Saturday
- Affected Areas
- Across the United States, including Seattle, Houston, Atlanta, and New York
- Official Statement
- None issued as of late Saturday regarding cause or restoration time.