Archive · 20 Aug 2026
IndiGo Online Glitch Disrupts Bookings While Flight Operations Remain Normal
IndiGo’s website and app had technical problems on Wednesday.
Some people could not search for flights, buy tickets or check in online.
Some users saw a message saying that no data was available.
A few travel-booking websites also showed that IndiGo was having a technical problem.
IndiGo said the trouble was happening from time to time in its reservation system.
The airline worked with a partner to try to fix it.
It told people travelling soon to call customer service and asked other passengers to try again later.
Sources said flights and airport operations were still working normally.
The airline did not explain exactly what caused the problem.
IndiGo’s reservation platform experienced intermittent technical problems on Wednesday, disrupting online bookings and web check-in.
Customers reported “no data available” messages and failed ticket purchases on IndiGo’s website, app and some third-party travel portals.
Reuters journalists and customers in at least three Indian cities encountered booking difficulties.
IndiGo said it was working with a technology or service partner and advised urgent travellers to contact its call centre.
Sources said airport and flight operations remained unaffected, while the airline also faces scrutiny linked to about 4,500 cancellations in December.
- Who
- IndiGo, its passengers, Reuters journalists, travel-booking users and related aviation authorities.
- What
- An intermittent technical issue in IndiGo’s core reservation platform disrupted online flight bookings, transactions and web check-in.
- When
- Wednesday; one report identified the date as August 19, 2026.
- Where
- IndiGo’s website, mobile app and some third-party travel portals, with problems reported in at least three Indian cities.
- Why
- IndiGo attributed the disruption to intermittent reservation-platform problems but did not disclose the specific cause or identify its technology partner.
Passenger and Regulatory Concerns
Airline and Operational Position
Digital service reliability
Passenger and Regulatory Concerns
Passengers and Reuters journalists reported being unable to book flights or complete online check-in through IndiGo’s website, app and some third-party portals.
Airline and Operational Position
IndiGo acknowledged intermittent problems with its core reservation platform and said it was working with a partner to restore services.
Extent of disruption
Passenger and Regulatory Concerns
Some passengers reported difficulty obtaining customer-care assistance, including one account attributing the problem to apparent server issues.
Airline and Operational Position
Sources said the technical issue did not appear major and that airport and flight operations remained normal.
Accountability after December cancellations
Passenger and Regulatory Concerns
The Competition Commission of India is examining whether IndiGo used its dominant market position during the December crisis, when passengers faced cancellations and higher replacement-ticket prices.
Airline and Operational Position
IndiGo has offered a settlement commitment plan and proposed a dedicated crisis-management group; the commission has not yet made a final decision.
- Affected services
- Online flight searches, ticket purchases, transactions and web check-in.
- Reported error
- Some users saw a “no data available” message when searching for flights.
- Reported reach
- Reuters journalists and customers in at least three Indian cities reported booking problems.
- IndiGo market share
- The airline has more than 65% of India’s domestic aviation market.
- Airline operations
- Sources said IndiGo’s airport and flight operations remained unaffected.
- Customer guidance
- Urgent travellers were told to contact the call centre; others were asked to try the website or app later.
- Previous disruption
- About 4,500 flights were cancelled in December after problems with pilot roster planning.
- Regulatory scrutiny
- The Competition Commission of India is investigating whether IndiGo abused its dominant position during the December disruption.
Sources
IndiGo Reservation Platform Glitch Disrupts Bookings, Online Check-In Across Website And App
Flyers Face Booking Issues For Some Time After IndiGo Website Hit By Snag
IndiGo’s online bookings and check-in hit snag, but flight ops ‘normal’
