Archive · 12 Sep 2025
Freshworks Aims for $1.3 Billion Revenue by 2028
Freshworks, a software company, wants to make a lot more money.
They plan to earn $1.3 billion by 2028.
They will focus on helping businesses with customer and employee experiences.
They are targeting businesses that are not huge companies but still need advanced software solutions.
Freshworks is also making money by using artificial intelligence.
They are confident they will succeed because their software is easy to use, provides quick results, and is affordable compared to other companies.
Freshworks is targeting $1.3 billion in revenue by 2028.
The company will focus on mid-market and enterprise customers.
Growth will be driven by EX and CX segments.
AI is contributing to revenue with over $20 million ARR.
Freshworks offers unified, uncomplicated solutions at competitive costs.
- Who
- Freshworks
- What
- Aims to achieve $1.3 billion in revenue by 2028.
- When
- By 2028
- Where
- Not specified
- Why
- Driven by increased demand from mid-market and enterprise customers.
- Target Revenue
- $1.3 billion by 2028
- Focus
- Mid-market and enterprise customers
- Segments
- Employee Experience (EX) and Customer Experience (CX)
- AI Revenue
- Over $20 million ARR
- EX Clients with $100k+ ARR
- Increased by 32%
- CX Business Enterprise Customers
- 47%