Archive · 29 Sep 2025
Consumer Helpline Receives 3,000 GST Complaints
The National Consumer Helpline in India has gotten around 3,000 complaints from people about prices.
These complaints are because of the changes to the Goods and Services Tax (GST).
Many shoppers feel that some stores are not giving them the price cuts they deserve.
The government is checking these complaints, looking at things like misleading discounts.
Some complaints are also being sent to a tax board for further action.
They are adding specific categories on the grievance portal to handle GST related issues.
The National Consumer Helpline has received about 3,000 GST-related complaints.
Complaints are being forwarded to CBIC for action.
The Consumer Affairs Ministry is closely monitoring misleading discount practices.
NCH capacity was recently bolstered to handle GST grievances.
A dedicated category for GST complaints has been enabled on the INGRAM portal.
- Who
- Consumers, retailers
- What
- 3,000 complaints related to GST
- When
- Since GST rate revisions
- Where
- India
- Why
- To address consumer grievances related to GST
Consumers
Businesses
Passing on Tax Benefits
Consumers
Consumers believe that businesses are not fully passing on the benefits of GST reductions.
Businesses
Implied that businesses may not be adequately passing on the tax benefits, potentially due to misleading advertisements.
- Complaint Count
- Approx. 3,000
- Complaint Type
- Misleading discounts, unfair pricing practices
- Receiving Body
- National Consumer Helpline
- Complaints Forwarded To
- CBIC
- Complaint Categories
- Automobiles, Banking, Consumer Durables, E-commerce, FMCG, etc.
- Published
- September 29, 2025
Sources
Only 1 in 10 receives full benefit of GST cut in food, medicines: LocalCircles
Congress Questions Effectiveness of GST Reforms, Demands Direct Benefits for Common People
NCH receives 3,000 GST-related complaints post tax cuts: Consumer Affairs Secretary
National Consumer Helpline receives 3,000 GST-related complaints after tax cuts: Govt - Telegraph India
Govt gets 3,000 complaints of misleading discounts after GST cuts
