Archive · 12 Aug 2026
Mumbai Customer Alleges Rotten Butter Chicken in ₹212 Zomato Order
A man in Mumbai ordered chicken and rice from a restaurant using a food app on his phone.
When the food arrived, he thought it was rotten and not safe to eat.
He made a video and asked the restaurant worker, 'Have you served rotten food?'
The worker said yes, that was a problem, and offered to make him a new meal.
The man said no thanks and kept the bad food.
He kept his receipt and said he would show the food to the food-safety officers.
He did not blame the worker, whose name was Suhail, because he thought somebody should have checked the food before sending it.
The worker asked the man not to film him.
This story reminds us that restaurants should always check food before it goes out to customers.
A customer in Mumbai's Andheri West alleged he received 'rotten' Butter Chicken and Saffron Rice in a ₹212 order from Nothing But Chicken via Zomato.
Restaurant staff acknowledged the complaint and offered to replace the order, but the customer refused.
The customer said he has the bill and invoice and planned to submit the food to the food safety department as evidence.
The customer identified the night-shift staff member as Suhail and said he did not think the staff member was personally at fault.
The staff member objected to being filmed, and the incident raised concerns about food quality checks before orders are dispatched.
- Who
- A customer in Mumbai's Andheri West, restaurant chain Nothing But Chicken (including night-shift staff member Suhail), and food delivery platform Zomato.
- What
- The customer alleged he was served rotten Butter Chicken and Saffron Rice; staff acknowledged the issue and offered a replacement, which he refused, and he plans to report the food to food safety authorities.
- When
- Not specified in the article (the incident involved the night shift).
- Where
- Mumbai's Andheri West, at a Nothing But Chicken outlet, ordered through the Zomato app.
- Why
- The customer said the food was sent despite being unfit to eat and wants food safety authorities to act; the incident raised concerns over quality checks before dispatch.
- Order
- ₹212 Butter Chicken and Saffron Rice meal
- Restaurant
- Nothing But Chicken (outlet in Andheri West, Mumbai)
- Delivery platform
- Zomato
- Allegation
- Rotten, unfit-for-consumption food served to customer
- Staff response
- Acknowledged issue; offered replacement (refused by customer)
- Evidence
- Bill, invoice, and video of the confrontation
- Staff member
- Suhail (night shift)
- Planned action
- Submit food to the food safety department