Archive · 24 Dec 2025
IndiGo glitch highlights duopoly market issues: Gujarat official
A government official in Gujarat talked about problems with IndiGo flights.
She said the issues showed how having only a few companies in the market can cause problems for people.
The official was speaking at an event about consumer rights.
The event was organized by an organization called CERC, which helps people understand their rights as consumers.
They also talked about a project in a village where they taught people about their rights and how to avoid fraud calls.
The official said the government is working on ways to bring service providers and consumers together on one platform to solve such issues.
Gujarat Principal Secretary Mona Khandhar cited IndiGo flight disruptions as an example of duopoly or market monopoly issues.
The event was organized by the Consumer Education and Research Centre (CERC) to mark National Consumer Day on December 24.
Khandhar mentioned the Jagrut Grahak Gram Project in Rajpar village, where CERC helped residents understand their consumer rights.
The government is working on a platform to bring service providers and consumers together through agencies like CERC.
The IndiGo glitch was highlighted as a significant issue affecting passengers and consumers.
- Who
- Mona Khandhar, Principal Secretary (Food, Civil Supplies and Consumer Affairs), Gujarat government
- What
- IndiGo flight disruptions highlighted as an example of duopoly or market monopoly issues
- When
- December 24 (National Consumer Day)
- Where
- Gujarat, India
- Why
- To discuss consumer rights and issues related to service providers and service receivers
- Organization
- Consumer Education and Research Centre (CERC)
- Event
- National Consumer Day
- Date
- December 24
- Speaker
- Mona Khandhar, Principal Secretary (Food, Civil Supplies and Consumer Affairs)
- Issue Highlighted
- IndiGo flight disruptions
- Project Mentioned
- Jagrut Grahak Gram Project in Rajpar village
- Agency Involved
- Consumer Education and Research Centre (CERC)