Archive · 21 Jul 2026
Amazon's ₹149 Open Box Inspection Fee Sparks Outrage
Amazon India has introduced a mandatory ₹149 fee for opening and inspecting products before delivery.
Many customers are upset because they think this fee is unfair and takes away their right to return or replace the product if it's defective.
Some people even suggested that this could be a way for Amazon to make more money.
Amazon says the fee is to check the product's condition.
People on social media are discussing this issue and some are suggesting legal action or avoiding Amazon and other big online shopping sites.
Amazon India introduced a mandatory ₹149 Open Box Inspection fee, sparking outrage among customers.
The fee was initially ₹99 and has since increased to ₹149.
Customers lose their right to return or replace the product after the inspection.
Amazon India responded by offering to help via a chat link.
Social media users are discussing the issue and some are suggesting legal action or avoiding major e-commerce platforms.
- Who
- Amazon India and its customers
- What
- Introduction of a mandatory ₹149 Open Box Inspection fee
- When
- The fee was initially noted in May 2026 and increased by July 2026
- Where
- India
- Why
- To ensure the quality and condition of the product before delivery, but consumers view it as an unfair charge
Consumer Rights Advocates
Amazon India
Mandatory Fee
Consumer Rights Advocates
The ₹149 fee is an unfair charge for a service that should be free, as it primarily benefits the seller.
Amazon India
The fee is necessary to ensure the quality and condition of the product before delivery.
Return and Replacement Rights
Consumer Rights Advocates
Consumers lose their right to return or replace the product after the inspection, which is a significant disadvantage.
Amazon India
The inspection process helps in identifying any issues with the product early, reducing the need for returns and replacements.
- Fee Amount
- ₹149
- Initial Fee Amount
- ₹99
- Date of Initial Post
- May 2026
- Date of Viral Post
- July 21, 2026
- Amazon's Response
- Offered to help via chat link
- Consumer Protection Act
- Users suggested legal action under the Consumer Protection Act