Archive · 30 Sep 2026
NCDRC Rejects Claim Over Missed Women’s T20 World Cup Trip
A man won a contest that promised a trip to watch a cricket final in the West Indies.
He could not go because he did not get a visa.
He said the fantasy cricket company should pay him because it had helped with the visa process.
The company said the contest rules made the winner responsible for getting the visa.
It also said only the embassy could decide whether to grant one.
The company later offered him another cricket trip, but he did not accept it.
Two lower consumer commissions had ordered the company to pay him about Rs 2.05 lakh.
The national consumer commission overturned those decisions.
It said helping with a visa application did not mean the company had promised to obtain the visa.
The NCDRC ruled that a fantasy cricket contest winner was not entitled to compensation after missing the 2018 ICC Women’s T20 World Cup final in the West Indies.
The commission held that the contest terms placed responsibility for obtaining the required visa on the winner.
It said the platform’s help with documents and the visa process did not transfer that responsibility to the company.
The NCDRC also ruled that an alternative offer to attend a cricket match in Australia or another country was a goodwill gesture, not an admission of fault.
The commission set aside lower consumer-forum orders awarding the winner approximately Rs 2.05 lakh for expenses and litigation costs.
- Who
- A fantasy cricket contest winner and the unnamed fantasy cricket platform; the case was decided by the National Consumer Disputes Redressal Commission.
- What
- The NCDRC rejected the winner’s compensation claim and overturned orders awarding him approximately Rs 2.05 lakh.
- When
- The missed final was scheduled for November 24, 2018; the district commission ruled on February 25, 2020, and the NCDRC order was dated September 22.
- Where
- The missed event was in the West Indies; the dispute proceeded through consumer commissions in Haryana and the national commission.
- Why
- The NCDRC found that the contest terms made the winner responsible for obtaining the visa, while the platform’s assistance did not shift that obligation.
Contest Winner’s Position
Platform and NCDRC’s Position
Responsibility for the visa
Contest Winner’s Position
The winner’s lawyers argued that the platform handled the visa procurement process and effectively acknowledged its failure.
Platform and NCDRC’s Position
The platform and NCDRC said the terms placed responsibility for obtaining the visa on the winner, and assistance with documentation did not change that obligation.
Alternative cricket trip
Contest Winner’s Position
The winner treated the alternative offer as evidence that the platform had failed to provide the promised prize and declined it.
Platform and NCDRC’s Position
The platform said the offer was a goodwill gesture, and the NCDRC held that it was not by itself an admission of deficiency or an unfair trade practice.
- Dispute
- Compensation claim over a missed prize trip to the 2018 ICC Women’s T20 World Cup final
- Prize destination
- The West Indies
- Event date
- November 24, 2018
- Amount awarded below
- Approximately Rs 2.05 lakh for stay-related expenses and litigation costs
- District ruling
- The district consumer commission ruled for the winner on February 25, 2020
- NCDRC finding
- Visa responsibility remained with the winner under the contest terms
- Alternative offer
- A cricket trip to Australia or another country, which the winner declined