Archive · 12 Sep 2026
Andhra Pradesh Expands AI-Powered, Paperless Digital Governance Drive
Andhra Pradesh wants government work to become faster and more digital.
Officials are using artificial intelligence to study people’s complaints.
Citizens can send complaints by phone, check their progress and receive feedback.
The system has received 23,100 complaints through a chatbot.
Some districts have used special programs to solve village problems and old disputes.
Another platform gives officials live information about rain, water and diseases.
Government services are also being added to WhatsApp so people can download some certificates more easily.
Officials have been told to stop using paper files and move to electronic files within a month.
Andhra Pradesh is integrating artificial intelligence, real-time data and electronic files into government administration.
The AI-powered grievance system has received 23,100 complaints through its chatbot and helps officials prioritise pending cases.
Four districts reported model initiatives, including village grievance camps and solutions to long-standing access disputes.
Officials were told to expand use of AWARE, Mana Mitra, the RTGS platform, Data Lake and DigiVerify.
Collectors must ensure all government offices shift completely from physical files to e-files within a month.
- Who
- Andhra Pradesh government officials, collectors and IT and RTGS secretary Bhaskar Katamneni.
- What
- The state is expanding AI-assisted grievance handling, real-time data platforms, online services and electronic files.
- When
- The announcements were made on the second day of the eighth collectors’ conference; offices were given one month to adopt e-files.
- Where
- At the Secretariat in Vijayawada, Andhra Pradesh, with implementation directed across districts and villages.
- Why
- To make governance faster and paperless, improve grievance resolution and reduce the need for citizens to repeatedly provide information.
- Complaints received
- The AI-powered Public Grievance Redressal System received 23,100 complaints through its chatbot.
- Model districts
- Nellore, Nandyal, Krishna and Sri Sathya Sai were cited as examples.
- Online service coverage
- Officials said 75 per cent of government-service touch points had shifted online.
- Citizen attributes
- The Data Lake contains nearly 207 citizen attributes.
- E-file deadline
- Collectors were directed to move all government offices completely to e-files within a month.
- Nellore initiative
- One Week-One Village covered 11 villages and resolved 253 grievances.
- Nandyal outcome
- A burial-ground access complaint led to the identification of 14 similar locations and construction of 14 culverts under MGNREGS.