Archive · 7 Aug 2025
IndiGo Faces Claims of Inaccurate Weighing and Overcharging
A passenger said IndiGo was charging extra fees because their scales were wrong.
The same bag showed different weights at the airport counters.
The passenger was charged a lot of money for extra weight.
IndiGo said their scales are correct and checked regularly.
Many people online also shared similar problems with IndiGo's scales.
A passenger accused IndiGo of inconsistent baggage weight readings at check-in.
The passenger claims the same bag weighed differently across multiple counters.
The passenger was charged ₹11,900 for excess baggage, including ₹1,500 for an umbrella.
The passenger reported the bag weighed 15 kg at the hotel after being charged.
IndiGo responded that their scales are calibrated and maintained accurately.
- Who
- Rattan Dhillon (passenger) and IndiGo Airlines.
- What
- A passenger accused IndiGo of inconsistent baggage weight readings and overcharging for extra baggage.
- When
- The incident occurred on a flight from Goa to Chandigarh.
- Where
- Goa and Chandigarh airports.
- Why
- The passenger believes the airline's weighing scales are inaccurate, leading to inflated baggage fees.
Passenger's Viewpoint
IndiGo's Viewpoint
Scale Accuracy
Passenger's Viewpoint
IndiGo's scales provide inconsistent readings.
IndiGo's Viewpoint
IndiGo maintains accurate, calibrated scales.
Baggage Fees
Passenger's Viewpoint
The passenger was overcharged for luggage.
IndiGo's Viewpoint
The passenger was correctly charged for excess baggage.
- Airline
- IndiGo
- Origin Airport
- Goa
- Destination Airport
- Chandigarh
- Passenger Claimed Fee
- ₹11,900 for excess baggage
- Passenger's Reported Weight
- 15 kg at hotel
- IndiGo's Response
- Scales calibrated and certified
