Archive · 24 Sep 2026
Bengaluru Police Set Guidelines on Public Complaints
Bengaluru Police created new instructions after receiving complaints about some incidents involving transgender people in public places.
The complaints included asking for money aggressively, blocking traffic, threats and harassment.
Police will check the facts of each complaint before taking action.
They will patrol places where complaints happen repeatedly.
Officers will also meet transgender community members and discuss the rules.
The police said they must protect everyone’s legal rights and dignity.
Officers may not use insulting or abusive words against transgender people.
People who face such incidents can call 112 or visit a police station.
The guidelines aim to keep public places orderly while requiring respectful treatment.
Bengaluru Police issued guidelines addressing complaints about alleged unlawful activities by some transgender persons in public places.
Complaints included aggressive solicitation, traffic obstruction, threats, abusive behaviour, assault and harassment.
Police stations must identify locations with repeated complaints and increase patrolling there.
Officers were told to verify each complaint and take lawful action while protecting transgender persons’ rights and dignity.
Police urged the public to report incidents through the 112 helpline or at the nearest police station.
- Who
- Bengaluru Police and members of the transgender community are involved.
- What
- Police issued guidelines addressing alleged harassment, obstruction, extortion and other unlawful activities involving some transgender persons.
- When
- The guidelines were issued on Thursday, September 24.
- Where
- The directions apply to public places in Bengaluru, including traffic signals, markets, transport stations and residential areas.
- Why
- They followed public complaints and media reports, while also directing police to protect transgender persons’ legal rights and dignity.
Public Order Concerns
Rights and Dignity Protections
Police action in public places
Public Order Concerns
Police say action is needed against people causing inconvenience through alleged obstruction, aggressive solicitation, threats or harassment.
Rights and Dignity Protections
The guidelines require police to verify complaints and ensure that lawful action does not violate transgender persons’ rights or dignity.
Treatment by officers
Public Order Concerns
Police must maintain public order and ensure smooth movement of traffic in busy and sensitive locations.
Rights and Dignity Protections
Police personnel must not use derogatory, insulting or abusive language and must use respectful, non-discriminatory language.
- Issuing authority
- Bengaluru Police
- Reported concerns
- Aggressive solicitation, traffic obstruction, threats, abusive behaviour, assault and harassment
- Police response
- Verify the facts and circumstances of each complaint before taking lawful action
- Patrolling
- Increase patrols at locations receiving repeated complaints
- Community engagement
- Hold regular meetings with transgender community members and conduct awareness efforts
- Conduct required of officers
- Use respectful, non-discriminatory language and avoid derogatory or abusive terms
- Emergency reporting
- Call the 112 helpline or lodge a complaint at the nearest police station