1 month ago
NeverOwned Partners With Across Assist
NeverOwned, a platform that sells open-box electronics and lifestyle goods, has teamed up with Across Assist, a company that provides protection and support services.
This partnership aims to make customers feel more confident about buying used or open-box products.
Across Assist will handle warranties, customer support, and repairs for NeverOwned's products.
This means customers can be sure they will get help if something goes wrong with their purchase.
Both companies believe that good after-sales service is very important for customers who are buying used or open-box items.
They want to make sure that customers feel secure and happy with their purchases.
NeverOwned partners with Across Assist to enhance after-sales support for re-commerce products.
Across Assist will provide warranties, customer support, and repair services for NeverOwned's products.
The partnership aims to build consumer confidence in the reliability and long-term performance of re-commerce items.
NeverOwned focuses on making premium appliances more accessible through re-commerce.
Both companies emphasize the importance of after-sales service in the purchase decision process.
- Who
- NeverOwned and Across Assist
- What
- Partnership to enhance after-sales support for re-commerce products
- Where
- India
- When
- Not specified
- Why
- To build consumer confidence and trust in re-commerce
Consumer Confidence
Traditional Retail
After-Sales Support
Consumer Confidence
Enhanced after-sales support builds consumer trust and confidence in re-commerce.
Traditional Retail
Traditional retail may struggle to match the specialized after-sales services offered by re-commerce platforms.
Key facts
- Partnership
- NeverOwned and Across Assist
- Services Provided
- Brand Warranty, Extended Warranty, Warranty Administration, Customer Support, Claim Facilitation, Service Coordination, Repair or Replacement Assistance
- Market Focus
- India's re-commerce market
- Consumer Expectations
- Reliability, post-purchase support, long-term ownership experience
- Key Figures
- Neeraj Verma (Across Assist CEO), Rajan Sood (NeverOwned CEO)
Quotes
Neeraj Verma
Co-founder and CEO of Across Assist
“India's re-commerce ecosystem has matured significantly over the past few years. Consumers today are not simply looking for lower prices; they are looking for confidence in their purchase. As appliances become more technologically advanced, structured warranty administration and coordinated service support become increasingly important. Through this partnership with NeverOwned, we aim to strengthen that ownership experience by ensuring customers have access to reliable support well beyond the point of sale.”
republicworld.com
“Our mission has always been to make premium appliances more accessible without compromising on quality. Every product undergoes comprehensive quality checks before reaching the customer, but equally important is the confidence customers feel after the purchase. Partnering with Across Assist allows us to complement product quality with dependable after-sales support, creating a stronger value proposition for consumers choosing open box appliances.”
republicworld.com




