Archive · 28 Nov 2025
India's Student Helplines Struggle Amid Rising Mental Health Concerns
When exams are coming up, students can get really stressed.
There are special phone lines that are supposed to help them, run by the government and kind organizations.
But when people called these lines, many didn't get through, or the sound was bad, making it hard to talk.
Some helpers gave advice like 'study harder,' which didn't feel helpful.
Students also worry about talking to strangers because they might not keep secrets safe or might judge them.
Sometimes, sensitive issues like abuse were treated casually.
One helpline even suggested students go to a paid service for anything other than very serious problems.
While some helpers were kind, they often didn't offer real solutions.
It seems these helplines need better training and a more caring approach to truly help students when they're feeling down.
Government and NGO helplines face challenges in effectively addressing student mental health issues during exam season.
Issues include poor call quality, unanswered calls, lack of understanding of student pressures, and breaches of confidentiality.
Students express reluctance to use helplines due to fear of judgment, lack of confidentiality, and past negative experiences.
Experts highlight the need for better-trained counselors, improved empathy, and strict confidentiality to build trust with students.
Challenges range from technical infrastructure and accessibility to parental awareness and the normalization of serious issues by some counselors.
- Who
- Students in India, government bodies, and non-profit organizations providing helplines.
- What
- An investigation into the effectiveness and accessibility of student mental health helplines in India during exam season.
- When
- As exam season nears and during the winter months, with reference to a 2022 NCERT survey.
- Where
- Across India, with specific mentions of Delhi, Panchkula (Haryana), Mumbai, and various tier 2/3 cities.
- Why
- To assess whether government and NGO helplines are adequately responding to the growing mental health crisis among students facing academic pressure and other stressors.
- NCERT Survey 2022 Findings
- 39% students satisfied with academic performance; 29% lagged due to lack of concentration; 84% felt responsible for academic success; 28% hesitated to ask questions; 51% found online learning difficult.
- Tele-MANAS Helpline
- National mental health helpline (14416) offered polite conversation but had poor audio quality and confidentiality concerns.
- Jeevan Aastha Helpline
- Government helpline that responded quickly but advised students to 'work harder' and accept parental expectations.
- Manodarpan & CBSE Helpline
- Launched by the Education Ministry, Manodarpan and the CBSE toll-free number reportedly did not pick up calls.
- NGO Helplines Tested
- Aasra, One Life, and iCALL did not respond; Connecting Trust was empathetic but offered no solutions; Vandrevala Foundation redirected to paid services.
- Voice That Cares Helpline
- Responded quickly, was empathetic, but normalized child abuse as parental frustration.
- Student Demographics
- Clinical psychologist notes a 60:40 ratio of girls to boys seeking therapy; awareness of mental health issues varies by city tier.
- Wait Times
- Muktaa Mental Health Helpline reported a two-day wait time for callbacks.