Archive · 8 Oct 2026
Passenger Gets Rs 1.06 Lakh After Cancelled Covid Flight
A passenger booked a flight from Amritsar to Frankfurt for August 2020.
The flight was cancelled during the Covid-19 pandemic.
He said he had paid about Rs 1.01 lakh for a refundable ticket but did not get the money back promptly.
The airline said the ticket cost Rs 84,275 and that it had sent that amount to the booking platform.
The platform said a technical error stopped the refund from reaching the passenger.
The passenger took the dispute to a consumer commission.
The commission noted that Rs 1 lakh had already been paid to him.
It ordered another Rs 1,234, plus Rs 4,000 in compensation and Rs 1,000 for legal costs.
Altogether, the relief came to about Rs 1.06 lakh.
A passenger booked a refundable Amritsar-to-Frankfurt flight for August 15, 2020, which was cancelled during the Covid-19 pandemic.
He said he paid Rs 1,01,234 through a booking platform; the airline disputed the fare and said it was Rs 84,275.
The airline said it refunded Rs 84,275 to Goibibo on February 12, 2022, while Goibibo said a technical error stopped the refund reaching the passenger.
The Amritsar District Consumer Commission recorded that Rs 1 lakh had already been paid to the passenger and adjusted it against the relief.
The commission ordered a further Rs 1,234, Rs 4,000 compensation and Rs 1,000 in litigation costs.
- Who
- A passenger, the airline and Goibibo; the complaint was heard by the Amritsar District Consumer Commission.
- What
- The commission ordered additional payment, compensation and litigation costs after a dispute over a cancelled flight refund.
- When
- The flight was scheduled for August 15, 2020; the order was dated September 14, but the year is not stated.
- Where
- The flight was from Amritsar to Frankfurt; the consumer case was heard in Amritsar.
- Why
- The passenger sought a refund after the airline cancelled the flight, and the refund was disputed and delayed.
Passenger's complaint
Airline and platform's defence
Ticket cost and refund
Passenger's complaint
The passenger said he paid Rs 1,01,234 for a refundable ticket and did not receive the refund despite seeking it.
Airline and platform's defence
The airline said the ticket cost Rs 84,275 and that it refunded that amount to Goibibo on February 12, 2022.
Responsibility for the delay
Passenger's complaint
The passenger alleged that the airline failed to refund a cancelled flight and caused him harassment.
Airline and platform's defence
The airline said Covid-related disruption caused the cancellation and that it had offered a credit shell before the passenger requested a refund. Goibibo said a technical error prevented the cancellation request from updating and argued it only facilitated the booking.
- Scheduled flight
- Amritsar to Frankfurt, August 15, 2020
- Passenger's stated payment
- Rs 1,01,234
- Fare stated by airline
- Rs 84,275
- Refund previously paid to passenger
- Rs 1 lakh, as recorded by the commission
- Additional amount ordered
- Rs 1,234
- Compensation and costs
- Rs 4,000 compensation and Rs 1,000 litigation costs
- Airline's stated refund date
- February 12, 2022; the airline said it refunded Rs 84,275 to Goibibo
