Archive · 13 Jan 2026
E-Jagriti and NCH 2.0 to speed up consumer justice
The Department of Consumer Affairs in India held a workshop in Patna to discuss how to make consumer justice faster and more efficient.
They talked about using digital tools like E-Jagriti and NCH 2.0 to help people file complaints and get faster resolutions.
These tools make the process transparent and quicker.
The Secretary also mentioned the need to improve the production and procurement of pulses in India to reduce imports.
She encouraged the use of video hearings and other digital tools to reduce delays in consumer cases.
The workshop focused on states like Bihar, West Bengal, Jharkhand, and Odisha, where these digital tools can be very helpful.
The Department of Consumer Affairs organized a workshop in Patna to improve consumer grievance redressal in Eastern States.
Nidhi Khare, Secretary of DoCA, highlighted the role of NCH 2.0 and E-Jagriti in faster consumer justice.
E-Jagriti is an integrated digital platform for Consumer Commissions with AI-based tools and video conferencing.
Khare emphasized the need to strengthen domestic production and procurement of pulses in India.
The Government is committed to MSP-based procurement to support farmer welfare and food security.
- Who
- Nidhi Khare, Secretary, Department of Consumer Affairs (DoCA), Government of India
- What
- Regional Workshop on Consumer Protection for Eastern States
- When
- Tuesday (specific date not mentioned)
- Where
- Patna, Bihar
- Why
- To strengthen consumer grievance redressal and improve the functioning of Consumer Commissions
- Event
- Regional Workshop on Consumer Protection for Eastern States
- Location
- Patna, Bihar
- Key Stakeholders
- Bihar, West Bengal, Jharkhand, Odisha
- Focus Areas
- Reducing case pendency, improving compliance, digital tools, addressing dark patterns
- NCH 2.0
- Pre-litigation platform with multilingual access and online complaint filing
- E-Jagriti
- Integrated digital platform for Consumer Commissions with AI-based tools
- Pulses
- Need to strengthen domestic production and procurement
- MSP
- Government commitment to MSP-based procurement when market prices fall