Archive · 9 Oct 2026
Commission orders UPSC coaching institute to refund student Rs 55,000
A student paid Rs 55,000 for a coaching course in Chandigarh.
She said the institute did not provide the steady, experienced teachers it had promised.
She also said teachers changed often and classes were combined with other groups.
The institute first offered to return Rs 40,000, but later proposed deductions that would leave her with only Rs 10,000.
The student took her complaint to a consumer commission in Punjab.
The commission said the student’s evidence was not challenged and found that the promised services were not provided as represented.
It ordered the institute to return the full Rs 55,000.
It also ordered Rs 15,000 for the student’s distress and legal expenses.
A Punjab district consumer commission ordered a UPSC coaching institute to refund a student Rs 55,000.
The student said the institute failed to provide the regular, permanent faculty promised for its Chandigarh course.
The commission found that changes in teachers and irregular teaching undermined the services represented to the student.
The institute had first offered to refund Rs 40,000, then proposed deductions that would leave only Rs 10,000.
The commission also awarded Rs 15,000 in compensation for mental distress and litigation expenses.
- Who
- A student and the UPSC coaching institute; the order was made by a district consumer commission in Punjab.
- What
- The commission ordered a refund of Rs 55,000 and an additional Rs 15,000 for compensation and litigation expenses.
- When
- The commission's order was dated October 5; the article does not specify the year.
- Where
- The course was offered at the institute's Chandigarh branch, and the case was heard by a district consumer commission in Punjab.
- Why
- The commission found that the institute failed to provide the regular, permanent faculty it had promised and did not handle the refund reasonably.
- Course fee
- Rs 55,000
- Refund ordered
- Rs 55,000
- Additional award
- Rs 15,000 for mental agony, harassment and litigation expenses
- Course location
- The institute's Chandigarh branch
- Order date
- October 5; year not stated
- Commission finding
- Failure to provide services as represented amounted to deficiency in service and unfair trade practice