Archive · 19 Aug 2026
Expired Product Exposes Gaps in Quick Comms' 10-Minute Promise
Mansi received a product that had already expired.
She tried to complain using the Quick Comms app.
The app did not provide an easy complaint option for this problem.
Instead, she had to email customer support.
She was asked to send order information and photos of the product.
During a phone call, she was told that only a replacement or return was available at first.
The product was picked up the next day.
The refund was processed after the pickup.
Mansi received an expired product through Quick Comms.
The platform offered no straightforward in-app complaint option for expired goods.
Customer support requested order details and product photographs by email.
Mansi was told the order qualified for replacement or return, not an immediate refund.
The product was collected and the refund processed the following day.
- Who
- Mansi and Quick Comms customer support.
- What
- A customer reported receiving an expired product and faced delays obtaining a refund.
- When
- The refund was processed the day after the complaint and phone call.
- Where
- Through the Quick Comms platform, email, and a phone call.
- Why
- Mansi wanted to report the expired product and receive an immediate refund.
Customer perspective
Platform process
Refund handling
Customer perspective
Mansi sought an immediate refund because the product received was expired.
Platform process
Customer support said the order was eligible for replacement or return and that an immediate refund would not be processed.
Complaint process
Customer perspective
The customer had to contact support by email, provide documentation, and wait for further communication.
Platform process
Quick Comms directed the complaint through email support and later arranged a phone call and product pickup.
- Platform
- Quick Comms
- Customer
- Mansi
- Problem
- An expired product was delivered.
- Complaint channel
- Email support was required because there was no straightforward in-app complaint option.
- Requested evidence
- Order details and photographs of the product.
- Initial resolution offered
- Replacement or return, rather than an immediate refund.
- Final resolution
- The product was picked up and the refund was processed the next day.