Archive · 3 Dec 2025
Global Microsoft Outage Disrupts Airport Check-Ins
On Wednesday morning, a big problem with Microsoft's services caused check-in systems at many airports in India to stop working.
This made some flights late and even caused some to be cancelled.
Airlines like IndiGo, SpiceJet, Akasa Air, and Air India Express were affected.
To keep things running, they switched to manual check-in and boarding.
The Delhi International Airport Ltd (DIAL) said they were working hard to make sure passengers had a smooth experience.
Passengers were very upset and complained on social media about long waits and not being told what was happening.
IndiGo said they were sorry and offered other flights or refunds to affected passengers.
There was no immediate response from Microsoft or the other airlines about the issue.
A global Microsoft service outage caused check-in system disruptions at multiple Indian airports on Wednesday morning.
Airlines including IndiGo, SpiceJet, Akasa Air, and Air India Express were affected, leading to flight delays and cancellations.
Airlines shifted to manual check-in and boarding procedures to mitigate the impact.
DIAL stated they were working with stakeholders to ensure a seamless passenger experience.
Passengers expressed frustration and anger on social media due to long delays and lack of communication, with IndiGo offering alternate flight options or refunds.
- Who
- Multiple airlines and airports across India, including IndiGo, SpiceJet, Akasa Air, and Air India Express
- What
- Global Microsoft service outage causing check-in system disruptions, flight delays, and cancellations
- When
- Wednesday morning, December 3, 2025
- Where
- Multiple airports across India, including Varanasi, Delhi, and Hyderabad
- Why
- A global Microsoft service outage impacted IT services and check-in systems at airports, leading to operational challenges and congestion
Airlines and Airport Authorities
Passengers
Response to Disruptions
Airlines and Airport Authorities
Airlines and airport authorities are working to stabilize operations and minimize inconvenience by implementing manual check-in and boarding procedures.
Passengers
Passengers are frustrated due to long delays, lack of communication, and inconsistent departure updates, leading to anger and backlash on social media.
- Affected Airlines
- IndiGo, SpiceJet, Akasa Air, Air India Express
- Issue Type
- Global Microsoft service outage
- Resolution Status
- Airlines shifted to manual check-in and boarding
- Passenger Advisory
- Airlines have implemented manual check-in and boarding procedures
- Affected Airports
- Multiple airports across India, including Varanasi, Delhi, and Hyderabad
- Government Response
- DIAL working with stakeholders to ensure seamless passenger experience
- Number of Cancelled Flights
- 33 IndiGo flights cancelled at Hyderabad airport over two days
- Passenger Compensation
- Alternate flight options or refunds offered to affected passengers
Sources
Air India flights operating as per schedule after third-party system fully restored
Air India's check in chaos eased after restoration of third party system hit by nationwide glitch
Midnight crisis at Indian Airports: What is GPS Spoofing and GNSS Interference?
Multiple airlines face check-in system glitches briefly
Airlines resume services after check-in glitches hit Indian airports. What went wrong? – Firstpost
Bengaluru Airport Hit by Major Disruptions: Indigo Cancels 42 Flights
India airport check-in systems hit by global Microsoft outage; flights delayed - Telegraph India
Check-in systems at airports face issues; flights delayed
Flights delayed as glitch hits check-in system in airports
Surge in GPS jamming and spoofing incidents: How aviation sector is responding to this clear, growing threat
Nationwide Check-In Glitch Triggers Massive Flight Delays: Refund Rules, Hotel Eligibility, and Passenger Rights Explained
IndiGo, SpiceJet flights delayed as Microsoft Windows outage affects check-in system at airports — What we know
Microsoft outage: Bengaluru airport operations hit as 42 IndiGo flights cancelled, passengers affected
VIDEO: Chaos Erupts At Hyderabad Airport Over Glitch In Check-In Systems; Several Flights Affected
Microsoft Outage Delays Indian Flights: Airlines Switch to Manual Check-In
Hyderabad Airport Chaos: Technical Glitch Cancels 11 Flights, Hundreds Stranded
What Triggered The Airport Check-In Chaos? Amadeus Software Explained
IndiGo blames tech glitches and congestion for Hyderabad flight disruptions
33 IndiGo flights cancelled in 2 days at Hyderabad; flyers hit
Chaos, anger in Hyderabad as IndiGo cancels flights
IndiGo Cites Tech Issues, Congestion As Dozens Of Hyderabad Flights Cancelled, Delayed
13 Indigo Flights Cancelled from Hyderabad, Flyers Frustrated
'Absolute chaos': IndiGo faces backlash over several flight delays and chaos at airports; carrier issues statement
33 IndiGo flights cancelled at Hyderabad airport in two days; passengers inconvenienced
IndiGo reports flight disruptions over tech issues, airport congestion and operational requirements
IndiGo initiates 'calibrated adjustments' to flight schedules after significant disruptions
200 IndiGo Flights Cancelled, Ops Hit, Airline Blames "Flight Duty" Audit
Tech glitch, weather, and crew shortage: What caused IndiGo flight delays and cancellations
IndiGo flight cancellations cause chaos at Hyderabad airport
