Archive · 14 Jun 2025
Consumer Helpline Received Over 5 Lakh Complaints in 2025
The National Consumer Helpline, a service to help people with complaints, received a lot of complaints in 2025.
A good portion came from southern states.
The government wants to make it easier to solve consumer problems using new technology.
The goal is to help people resolve issues quickly and fairly.
National Consumer Helpline received 5.41 lakh complaints in 2025.
23% of complaints originated from southern states.
Only 13.34% of the 5.62 lakh pending cases are from southern states.
Karnataka and Kerala Commissions disposed of more cases than filed.
Workshop in Chennai focused on consumer grievance redressal and digital innovation.
- Who
- Nidhi Khare, Secretary of the Department of Consumer Affairs, and Justice Amreshwar Pratap Sahi, President of the National Consumer Disputes Redressal Commission (NCDRC).
- What
- The National Consumer Helpline received 5.41 lakh complaints in 2025.
- When
- In 2025
- Where
- At a regional workshop in Chennai and across India via the National Consumer Helpline.
- Why
- To strengthen consumer grievance redressal mechanisms and promote institutional efficiency.
- Complaints Received
- 5.41 lakh
- Complaints from South
- 23%
- National Pending Cases
- 5.62 lakh
- Pending Cases from South
- 13.34%
- Workshop Location
- Chennai
- Virtual Court Cases
- Over 11,900
