Archive · 31 Aug 2026
Zomato Shuts Hyderabad Support Centre, Cutting 250 Jobs
Zomato is closing a customer support office in Hyderabad.
About 250 people will lose their jobs because of the closure.
The decision is happening just before the festive season.
Experts worry that food orders and customer questions may increase during that time.
They are asking whether Zomato will have enough support workers.
They are also concerned about how quickly affected employees can find new jobs.
Zomato is offering four months of pay to the impacted workers.
It will also continue their medical insurance and provide counselling and help finding new work.
The article does not say whether experts believe this support is enough.
Zomato is shutting its Hyderabad customer support centre.
Around 250 jobs will be eliminated as a result.
The closure is taking place just before the festive season.
Experts question whether the timing could affect support during a possible rise in orders and customer queries.
Affected employees will receive four months’ pay, medical insurance, counselling and outplacement assistance.
- Who
- Zomato and around 250 employees at its Hyderabad customer support centre.
- What
- Zomato is shutting the centre and cutting approximately 250 jobs.
- When
- Just ahead of the festive season.
- Where
- Hyderabad, India.
- Why
- The article states that the customer support centre is being shut, but does not give the reason for the closure.
Concerns About the Decision
Support Offered by Zomato
Timing of the closure
Concerns About the Decision
Experts question the decision to close the Hyderabad centre just before the festive season, when orders and customer queries may rise.
Support Offered by Zomato
The article does not report a specific response from Zomato explaining the timing of the closure.
Support for affected employees
Concerns About the Decision
Analysts question whether a four-month pay package and other assistance will be adequate during a competitive hiring period.
Support Offered by Zomato
Affected employees are being offered four months’ pay, continued medical insurance, counselling support and outplacement assistance.
Customer-service capacity
Concerns About the Decision
Experts are seeking answers on how the closure could affect Zomato’s ability to manage a possible increase in orders and customer queries.
Support Offered by Zomato
The article does not provide details about how Zomato plans to handle customer support after the centre closes.
- Company
- Zomato
- Location
- Hyderabad
- Jobs affected
- Approximately 250
- Timing
- Just ahead of the festive season
- Employee pay support
- Four-month pay package
- Additional assistance
- Continued medical insurance, counselling support and outplacement assistance