Archive · 7 Aug 2026
Punjab man wins Dubai trip after Honda denies promotional scheme
A man in Punjab bought a new car because the company promised him and his wife a free trip to Dubai.
He filled in the paperwork and paid money for the trip.
But the company later said his papers came too late and said no to the trip.
The man was very upset and took the matter to a consumer court.
The consumer court said the company must give him the trip.
The company had sent different letters with different deadlines, which caused confusion.
The court said that was not fair to the customer.
The company also had to pay the man extra money for his trouble.
The court said a promise made to sell a car must be kept.
This shows that companies must honor what they promise to customers.
Punjab State Consumer Commission upheld directions for Honda Cars India Limited and dealer G S Auto World to honour a promised Dubai trip to Honda City buyer Rajesh Kumar.
Kumar bought the car on July 27, 2018 after being promised a Dubai holiday for himself and his wife under a promotional scheme.
Team Promotions Private Limited rejected his claim saying the booking form arrived after the deadline, but the commission found Honda's own documents contained contradictory deadlines.
The commission ruled the rejection amounted to deficiency in service and unfair trade practice, dismissing appeals by Honda and its dealer.
The companies were ordered to honour the Dubai trip and pay Rs 15,000 as compensation for mental harassment and Rs 8,000 towards litigation expenses.
- Who
- Rajesh Kumar, a Honda City buyer from Punjab, against Honda Cars India Limited and its authorised dealer G S Auto World Private Limited.
- What
- A consumer commission upheld that the companies must honour a promised Dubai trip and pay compensation after rejecting his promotional claim.
- When
- The car was purchased on July 27, 2018; the district commission ruled on July 24, 2025, and the state commission issued its order on August 3 (year unspecified).
- Where
- Punjab, India, with proceedings before the Jalandhar District Consumer Commission and the Punjab State Consumer Disputes Redressal Commission.
- Why
- Because Honda's contradictory submission deadlines and rejection of the trip request were deemed deficiency in service and unfair trade practice.
Complainant's claim
Honda and dealer's defense
Submission deadline
Complainant's claim
Documents were submitted in time; Honda wrongly calculated the deadline by treating the purchase date as the registration date.
Honda and dealer's defense
The booking form reached Team Promotions on September 20, 2018, beyond the deadline, so the claim was rightly rejected.
Who must honour the scheme
Complainant's claim
Honda and the dealer made the promotional offer, so they must honour it; the arrangement with the third-party agency is internal.
Honda and dealer's defense
Team Promotions Private Limited independently administered the scheme and was a necessary party to the proceedings.
- Car purchased
- Honda City
- Purchase date
- July 27, 2018
- Promised offer
- Dubai holiday for buyer and his wife
- Offer validity
- Until March 20, 2019
- Compensation
- Rs 15,000 for mental harassment
- Litigation expenses
- Rs 8,000
- District order date
- July 24, 2025
- State commission bench
- Justice Daya Chaudhary, Simarjot Kaur, Vishav Kant Garg