Archive · 1 Oct 2026
Airline, Travel Company Ordered to Pay Passenger Rs 78,920
A passenger bought a flight ticket for travel between Delhi and Newark.
The passenger was allowed to travel from Delhi to the United States using the ticket.
On the return trip, the passenger was not allowed to board the flight to Delhi.
The problem was linked to an incorrect name entry in the airline’s guest list.
The passenger then sought a refund.
A consumer commission in Bengaluru examined the case.
It said the airline and travel company had provided poor service.
The commission ordered both companies to jointly pay the passenger Rs 78,920.
A Bengaluru consumer commission ordered a travel company and an airline to jointly pay Rs 78,920 to a passenger.
The passenger was denied boarding on a return flight from Newark to Delhi.
The dispute involved an alleged mismatch or incorrect entry in the passenger’s name.
The commission said the same ticket and PNR had been used for the passenger’s journey from Delhi to the United States on 8/6/2024.
It ruled that withholding the refund constituted deficiency in service and an unfair trade practice.
- Who
- A passenger, a travel company, and an airline were involved; the Bengaluru consumer commission issued the ruling.
- What
- The commission ordered the travel company and airline to jointly pay Rs 78,920 after the passenger was denied boarding and the refund was withheld.
- When
- The ruling was issued recently; the passenger’s outbound journey took place on 8/6/2024.
- Where
- The dispute concerned a return flight from Newark to Delhi, and the ruling was issued by a Bengaluru consumer commission.
- Why
- The passenger was denied boarding over an alleged name discrepancy, which the commission attributed to an incorrect airline guest-list entry.
- Compensation ordered
- Rs 78,920
- Responsible parties
- The travel company and airline jointly
- Passenger’s route
- Newark to Delhi on the return flight
- Reason for denied boarding
- An alleged discrepancy in the passenger’s name
- Commission’s finding
- Deficiency in service and unfair trade practice
- Outbound travel date
- 8/6/2024
- Ruling authority
- Bengaluru consumer commission