Archive · 6 Jun 2025
Family Awarded Compensation for Flight Death Due to Insufficient Service
A family received money after a loved one died on a flight.
The person had trouble breathing before the flight and did not receive adequate medical assistance.
The airline said the person was healthy and the cold weather caused the issue.
The commission decided the airline didn't provide enough help.
They cited issues like a broken oxygen tank and no trained staff.
The commission awarded money to the family to compensate for the loss.
The airline said they helped the family, but the commission found fault.
A family was awarded Rs 30 lakh compensation by the State Consumer Disputes Redressal Commission.
The compensation was for the death of a passenger on a flight a decade ago.
The commission cited insufficient service due to a non-functional oxygen supply and lack of trained staff.
The passenger experienced breathlessness before boarding a flight in Leh in 2016.
The airline maintained the passenger was fit to fly and fell ill due to cold weather.
- Who
- The family of Sabita Roy and the airline.
- What
- The State Consumer Disputes Redressal Commission awarded compensation to the family of a deceased passenger.
- When
- The incident occurred in 2016, with the compensation awarded recently.
- Where
- Leh airport and on a flight to New Delhi.
- Why
- Due to insufficient service including malfunctioning oxygen and lack of trained staff.
Family's Perspective
Airline's Perspective
Cause of Death
Family's Perspective
Family: Insufficient oxygen and lack of medical support contributed to death.
Airline's Perspective
Airline: Passenger's illness due to inappropriate clothing in cold weather.
- Compensation Amount
- Rs 30 lakh
- Incident Year
- 2016
- Family's Location
- Kolkata
- Commission's Finding
- Insufficient oxygen and lack of trained staff
- Passenger's Condition
- Breathlessness at Leh Airport
- Airline's Stance
- Airline contested passenger was fit to travel