Archive · 8 Aug 2026
Elderly woman duped of ₹1.91 lakh over ₹175 milk order
An elderly lady in Gujarat, India, ordered milk online using a grocery app called Zepto.
When the milk was delivered, five packets were spoiled.
She had paid only ₹175, so she wanted a refund.
She searched the internet for the company's customer care phone number.
She found a number and called it, thinking it was the real Zepto.
The person who answered pretended to be a Zepto customer care worker and promised to help.
He got her to download an app file and make payments through UPI, a way to send money by phone.
In the end, he tricked her out of ₹1.91 lakh, a lot more than the milk was worth.
When she realized she had been scammed, she reported it to the cyber police.
The police registered a case and are now investigating how the fraud happened.
A 63-year-old retired woman from Rajkot, Gujarat, was duped of ₹1.91 lakh after complaining about ₹175 worth of spoiled milk delivered by Zepto.
She searched Google for Zepto's customer care number and called a number that appeared in the search results, believing it was genuine.
The caller, posing as a Zepto customer care executive named Ismail Ansari, promised to resolve the issue and sent her an APK file to download.
Following his instructions, she transferred ₹1.91 lakh to various bank accounts and UPI IDs before realizing she had been scammed.
An FIR was registered at the Rajkot City Cyber Crime Police Station under cheating and Information Technology Act provisions, and the CyberDost I4C handle separately warned against fake loan apps, urging calls to 1930.
- Who
- A 63-year-old retired woman from Rajkot, Gujarat, and a scammer who impersonated a Zepto customer care executive calling himself Ismail Ansari.
- What
- The woman was duped of ₹1.91 lakh in a cyber fraud after complaining about a ₹175 spoiled milk delivery ordered through Zepto.
- When
- Date not specified in the articles.
- Where
- Rajkot, Gujarat, India.
- Why
- She sought a refund for the spoiled milk and called a fake customer care number she found on Google search results.
- Victim
- 63-year-old retired woman from Rajkot, Gujarat
- Amount lost
- ₹1.91 lakh
- Order value
- ₹175 (five spoiled milk packets)
- Company involved
- Zepto
- Fraud method
- Fake customer care number, APK file download, UPI transfers
- Suspect
- Impersonator identifying as Ismail Ansari
- FIR registered at
- Rajkot City Cyber Crime Police Station
- Cyber fraud helpline
- 1930 / http://cybercrime.gov.in