Archive · 2 Oct 2026
Hyderabad Police Launch AI-Powered Setu Complaint Kiosk Pilot
Police in Hyderabad have started testing a new kiosk called Setu.
It is located at the Mehdipatnam police station.
People can stand in front of it and explain their problems by speaking.
The kiosk records their voice and video.
The recording becomes an official complaint.
It is sent quickly to the police officer responsible for the area.
People do not need to write the complaint themselves or wait for hours.
Setu can accept complaints in eight languages.
About 20 complaints are being received each day during the pilot.
The Setu pilot was launched at Hyderabad’s Mehdipatnam police station.
Complainants can record grievances by speaking directly to the kiosk.
Recorded videos are treated as formal complaints and sent to the concerned SHO.
Setu captures complainant details, issue information, date, time, audio, and video.
The kiosk supports Telugu, English, Hindi, Tamil, Malayalam, Kannada, Marathi, and Urdu.
- Who
- Hyderabad City Police, led in this initiative by Commissioner V.C. Sajjanar, launched the pilot for residents in the Mehdipatnam jurisdiction.
- What
- An AI-powered Setu kiosk records spoken grievances as formal complaints and routes them to the concerned Station House Officer.
- When
- The pilot was recently launched; the articles do not provide a specific date.
- Where
- At Mehdipatnam police station in Hyderabad.
- Why
- To reduce work-related stress, make complaint filing easier, and enable faster issue resolution.
- Pilot location
- Mehdipatnam police station, Hyderabad
- Complaint method
- Complainants speak directly to the Setu kiosk, which records audio and video.
- Official status
- The recorded video is accepted as a formal complaint.
- Complaint routing
- Complaints are immediately sent to the concerned Station House Officer.
- Supported languages
- Telugu, English, Hindi, Tamil, Malayalam, Kannada, Marathi, and Urdu
- Daily usage
- The kiosk receives about 20 complaints a day.
- Future plan
- Police plan to integrate Setu with CCTV cameras.