Archive · 6 Aug 2025
IndiGo Responds to Baggage Overcharge Claims by Passenger
A passenger claimed IndiGo charged him extra for baggage because the weight readings varied.
He said the scales showed different weights for his bag at check-in.
IndiGo responded that their scales are accurate and certified, and they found no issues.
The passenger weighed his bag at his hotel, which confirmed his initial weight.
Rattan Dhillon accused IndiGo of inconsistent baggage weight readings.
Dhillon's bag showed different weights on different scales at check-in.
He was charged ₹11,900 for excess baggage, which he disputed.
IndiGo stated that no discrepancies were found with their equipment.
The airport authorities confirmed the weighing machines are certified.
- Who
- Rattan Dhillon, a rally driver, is the passenger who made the claim.
- What
- A passenger disputed IndiGo's baggage weight charges due to inconsistent readings.
- When
- The incident occurred during a flight from Goa to Chandigarh.
- Where
- The incident took place at the check-in counter of IndiGo Airlines and at a hotel.
- Why
- Dhillon believes the scales are inaccurate and led to overcharging.
Passenger's Claims
IndiGo's Response
Scale Accuracy
Passenger's Claims
Inconsistent scale readings resulted in incorrect baggage charges.
IndiGo's Response
Airline's scales are accurate and properly maintained.
- Accuser
- Rattan Dhillon
- Airline
- IndiGo
- Flight Route
- Goa to Chandigarh
- Alleged Overcharge
- ₹11,900
- Hotel Weight
- 15 kg
- Airline Response
- No discrepancies found
