Archive · 5 Aug 2026
Man Wins Rs 32,000 After Amazon Fails to Deliver Fridge
A man in India wanted a new refrigerator, so he ordered one online and paid about 22,000 rupees.
The company took his money but then said it never received the payment.
It cancelled his order and said his money would come back in a few days, but it never did.
The man asked his bank, and the bank showed proof that the money really did reach the company.
The company still did not send the fridge or give back the money.
So the man went to a special court that helps consumers.
The court checked the bank records and listened to both sides.
The court told the company to give the man his money back, plus extra money for the trouble.
It also said the bank did nothing wrong.
In the end, the man got his refund with interest and extra money for his trouble and court costs.
A Raipur consumer forum ordered Amazon to refund Rs 22,090 with 6% annual interest over an undelivered refrigerator.
The complainant bought an LG 255-litre, three-star frost-free fridge for Rs 22,090 on June 13, 2017, paying online via IDBI Bank.
Amazon cancelled the order claiming non-receipt of payment, but never delivered the fridge or refunded the amount despite repeated requests.
IDBI Bank records showed the payment was successfully transferred to Amazon, and Amazon filed no written statement or evidence to contest the complaint.
Amazon must also pay Rs 5,000 for mental agony and Rs 5,000 in litigation costs within 45 days.
- Who
- A consumer in Raipur, e-commerce platform Amazon, IDBI Bank as payment intermediary, and the District Consumer Disputes Redressal Commission, Raipur.
- What
- Amazon was held liable for deficiency in service and unfair trade practice for failing to deliver a refrigerator or refund the payment.
- When
- The fridge was ordered on June 13, 2017; the commission delivered its ruling on July 21.
- Where
- Raipur, Chhattisgarh, India.
- Why
- Because Amazon could not prove it had not received the payment, while IDBI Bank records showed the amount was successfully transferred to the company.
Consumer & Bank Side
Amazon's Position
Receipt of Payment
Consumer & Bank Side
IDBI Bank records and the complainant's bank statement show the Rs 22,090 was successfully transferred to Amazon.
Amazon's Position
Amazon cancelled the order, claiming the payment was never received and that any deducted amount would be refunded.
Liability and Evidence
Consumer & Bank Side
Amazon is guilty of deficiency in service and unfair trade practice for neither delivering the fridge nor refunding the money.
Amazon's Position
Amazon did not file a written statement, affidavit, or documentary evidence, so its claim of non-receipt remained unproven.
- Product
- LG 255-litre, three-star frost-free refrigerator
- Order amount
- Rs 22,090
- Order date
- June 13, 2017
- Refund
- Rs 22,090 with 6% annual interest
- Compensation
- Rs 5,000 for mental agony + Rs 5,000 litigation costs
- Payment deadline
- Within 45 days
- Forum
- District Consumer Disputes Redressal Commission, Raipur
- Ruling date
- July 21