Archive · 28 Nov 2025
RBI Issues 244 Master Directions, Bans Mandatory Digital Banking
The Reserve Bank of India (RBI) has issued new rules to make banking easier and clearer.
They have replaced over 9,000 old rules with 244 new master directions.
These new rules apply to different types of banks and financial companies.
One important rule is that banks cannot force customers to use online banking to get other services like debit cards.
Customers must give clear permission before banks can offer them digital banking services.
Banks can still use customers' mobile numbers to send important messages.
Banks must also have safety measures like limits on transactions and checks for fraud.
Additionally, banks cannot show third-party products on their digital banking platforms unless the RBI allows it.
These rules aim to protect customers and make it easier for banks to follow the rules.
RBI issued 244 Master Directions, replacing over 9,000 old circulars to enhance clarity and reduce compliance costs.
Banks cannot mandate digital banking for other services like debit cards; explicit customer consent is required.
Banks can record mobile numbers for transaction alerts and KYC purposes.
Risk mitigation measures like transaction limits and fraud checks are mandated.
Third-party products cannot be displayed on banks' digital channels unless permitted by RBI.
- Who
- Reserve Bank of India (RBI)
- What
- Issued 244 Master Directions and banned mandatory digital banking opt-in
- When
- November 28, 2025
- Where
- India
- Why
- To enhance clarity, ease of access, and reduce regulatory burden and compliance costs
- Regulatory Body
- Reserve Bank of India (RBI)
- Directive Name
- Digital Banking Channels Authorisation Directions, 2025
- Customer Consent
- Explicit consent required for digital banking services
- Transaction Alerts
- Mobile numbers can be recorded for transaction alerts
- Risk Mitigation
- Transaction limits and fraud checks mandated
- Third-Party Products
- Not allowed on digital banking channels unless permitted by RBI
- Publication Date
- November 28, 2025
- Total Circulars Repealed
- 9,446
- Total Master Directions Issued
- 244
- Regulated Entities
- 11 types of regulated entities