Archive · 28 Nov 2025
Zoho Study: 93% of Indian Organizations Use AI
A new study by Zoho found that 93% of Indian organizations are using artificial intelligence (AI) in some form.
Many of these organizations have also taken steps to strengthen their privacy measures and governance.
For example, 71% have improved their privacy frameworks, and 61% have set up ethics committees to ensure responsible AI use.
The study also shows that 92% of businesses have dedicated privacy teams, and more than half have allocated a significant portion of their IT budget to protecting privacy.
Indian businesses are using AI for various purposes, such as software development, customer service, product development, and decision support.
However, some companies face challenges in adopting AI effectively, such as poor data quality, regulatory compliance issues, and a lack of technical expertise.
The top areas for upskilling the workforce include AI literacy, data analysis, prompt engineering, and machine learning.
93% of Indian organizations are using AI in some form.
71% of organizations have strengthened their privacy frameworks.
61% of organizations have high adoption of governance with ethics committees.
92% of businesses have dedicated privacy teams or officers.
47% of businesses use AI for software development, 41% for customer service, 37% for product development, and 32% for decision support.
44% of companies cite poor data quality as a major hurdle in AI adoption.
Top areas for upskilling the workforce include AI literacy, data analysis, prompt engineering, and machine learning.
- Who
- Indian organizations
- What
- AI adoption and privacy measures
- When
- Not specified
- Where
- India
- Why
- To enhance efficiency, strengthen privacy, and address ethical implications
- AI Adoption Rate in India
- 93%
- Organizations Strengthening Privacy Measures
- 71%
- Organizations with High Adoption of Governance
- 61%
- Businesses with Dedicated Privacy Teams
- 92%
- Businesses Allocating More Than 20% of IT Budget to Privacy
- 65%
- Organizations with AI Ethics Committee
- 61%
- Businesses Using AI for Software Development
- 47%
- Businesses Using AI for Customer Service
- 41%
- Businesses Using AI for Product Development
- 37%
- Businesses Using AI for Decision Support
- 32%
- Companies Citing Poor Data Quality as a Hurdle
- 44%
- Companies Citing Regulatory Compliance Issues
- 39%
- Companies Citing Lack of Technical Expertise
- 38%
- Top Areas for Upskilling the Workforce
- AI literacy, data analysis, prompt engineering, machine learning, model development