Archive · 22 Jul 2026
Amazon Ordered to Refund and Pay Rs 10,000 for Undelivered PlayStation Game
A consumer in Jalandhar bought a PlayStation game from Amazon for Rs 2,590.
The order was marked as delivered, but the consumer and his family never received the game.
Despite repeated requests, Amazon could not provide proof of delivery.
The consumer complained to the District Consumer Commission, which ordered Amazon to refund the purchase amount and pay Rs 10,000 as compensation.
Amazon argued that it was not responsible as the seller was independent, but the commission held Amazon liable for the deficiency in service.
A consumer in Jalandhar purchased a PlayStation game from Amazon for Rs 2,590.
The order was marked as delivered, but the consumer never received the game.
Amazon could not provide satisfactory proof of delivery despite repeated requests.
The District Consumer Commission ordered Amazon to refund Rs 2,590 and pay Rs 10,000 as compensation.
Amazon argued it was not liable as the seller was independent, but the commission held Amazon accountable.
- Who
- A consumer in Jalandhar and Amazon Retail India Pvt. Ltd.
- What
- A dispute over the non-delivery of a PlayStation game purchased through Amazon.
- When
- The order was marked as delivered on February 17.
- Where
- Jalandhar, Punjab, India.
- Why
- The consumer sought a refund and compensation for mental agony and financial loss due to the non-delivery of the product.
Consumer's Perspective
Amazon's Defense
Delivery and Proof
Consumer's Perspective
The consumer claims the PlayStation game was never delivered despite being marked as delivered, and Amazon failed to provide satisfactory proof of delivery.
Amazon's Defense
Amazon argues that the product was duly dispatched and successfully delivered by the independent seller to the address provided by the consumer.
Liability
Consumer's Perspective
The consumer argues that Amazon facilitated the transaction and should be held liable for the non-delivery.
Amazon's Defense
Amazon claims it is only an intermediary and cannot be held liable for the actions of an independent third-party seller.
- Consumer
- Purchased ARK: Survival Evolved-PlayStation 4 for Rs 2,590
- Date of Purchase
- February 17
- Amount Refunded
- Rs 2,590
- Compensation Awarded
- Rs 10,000
- Delivery Station Distance
- 10 kilometers from the consumer's residence
- Consumer Commission
- District Consumer Commission, Jalandhar
- Presiding Officer
- Dr Harveen Bhardwaj
- Members
- Jyotsna and Jaswant Singh Dhillon