Archive · 21 Aug 2025
Borzo Logistics Eyes India Growth Through Acquisitions, AI
Borzo, a delivery service, is growing rapidly in India and plans to expand further by acquiring other companies.
India is a crucial market for them, generating a significant portion of their business.
The company is working towards becoming globally profitable by 2026, with its Indian operations already in the black.
They're using AI to improve delivery efficiency and customer service.
They're also experimenting with a new payment model for couriers in some cities, where couriers pay a subscription fee for access to the platform and keep all customer payments.
Borzo, an on-demand delivery service, is expanding in India through acquisitions and technological advancements.
India accounts for 60-65% of Borzo's gross merchandise value and 78% of its deliveries.
The company, led by CEO Alina Kisina, aims for global profitability by Spring 2026, with Indian operations already profitable.
Borzo is implementing AI and machine learning to improve delivery processes, customer support, and sales.
The company is shifting to subscription-based courier models in cities like Pune and Bengaluru.
- Who
- Borzo, led by CEO Alina Kisina, is a logistics company.
- What
- Borzo, a logistics firm, is expanding its operations and services in India through acquisitions and technological advancements.
- When
- The company aims to be globally profitable by Spring 2026.
- Where
- Borzo is focused on expanding in India, with operations in 23 cities.
- Why
- To capitalize on India's growth potential and improve delivery efficiency.
Courier Payment Model
Courier Payment Model
Payment Systems
Courier Payment Model
Commission-based courier model, where couriers pay a fee per delivery.
Courier Payment Model
Subscription-based courier model, where couriers pay for access to the platform and keep all customer payments.
- Company
- Borzo
- CEO
- Alina Kisina
- Funding Raised
- $60 million
- India Market Share
- 60-65% of gross merchandise value
- Headquarters
- Mumbai, India
- Founded
- 2016