Archive · 8 Dec 2025
Disney Park Disability Policy Changes Spark Controversy
Disney has changed its Disability Access Service (DAS) program, which helps people with disabilities skip long lines at its theme parks.
The new rules say only people with certain developmental disabilities, like autism, can use the program.
To get a DAS pass, guests must have a video chat with a Disney worker and a doctor.
Some people with disabilities say the new rules are too strict and unfair.
They think Disney should let more people use the program.
Disney says it is trying to make the parks fair and enjoyable for everyone.
Some people are even suing Disney and asking shareholders to make Disney change the rules back.
Disney updated its DAS program to focus on guests with developmental disabilities like autism.
Guests must undergo a video chat interview to determine eligibility for the DAS pass.
Some disabled visitors and advocates argue the new policy is too restrictive.
Disney offers alternative accommodations for those who do not meet the new DAS criteria.
A federal lawsuit and shareholder proposal aim to expand the DAS program's eligibility.
- Who
- Disney and disabled visitors
- What
- Changes to the Disability Access Service (DAS) program
- When
- Changes implemented before the lawsuit and shareholder proposal
- Where
- Disney parks in California and Florida
- Why
- To address past abuses and accommodate disabled visitors better
- Program Name
- Disability Access Service (DAS)
- Program Start Year
- 2013
- Eligibility Criteria
- Guests with developmental disabilities like autism
- Application Process
- Video chat interview with Disney worker and medical professional
- Penalty for Misuse
- Barred from the parks
- Alternative Accommodations
- Braille maps, wheelchair transfers, quiet break locations, ASL interpreters, service animals on rides